At a Glance
- Tasks: Coordinate technical documentation and support a team of authors to ensure clear communication.
- Company: Join Darktrace, a global leader in AI cybersecurity with a vibrant culture.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a cycle to work scheme.
- Other info: Hybrid role with great career growth opportunities and a supportive team.
- Why this job: Make an impact in cybersecurity while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a proactive approach are essential.
The predicted salary is between 40000 - 50000 £ per year.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world.
As a Product Content Manager, you will work within the Darktrace R&D department to coordinate technical documentation and technical information requests. You will support a team of technical authors and Darktrace product information specialists to ensure our customers, partners, and the wider Darktrace community have the resources they need to succeed.
Successful candidates will learn to identify knowledge sources and build product awareness, cultivate working relationships with subject matter experts, and communicate answers clearly and accurately. This is a hybrid role, with compulsory attendance of 2 days a week in the Cambridge office.
What you’ll be doing:
- Handling incoming product and technical questions from customer-facing teams, and coordinating with stakeholders to produce accurate responses.
- Maintaining approved technical answers in a centralized database as product functionality evolves.
- Coordinating change requests for product documentation, balancing accuracy, relevance, and priority.
- Reviewing technical documentation, video scripts, and other resources to ensure clarity and alignment with product feature set.
- Ad-hoc project work related to technical releases, innovative projects, and localization of content.
What we’re looking for:
- Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear messaging.
- A proactive and self-motivated approach, with the ability to work both independently and collaboratively.
- Strong organisation, prioritisation, and attention to detail.
- Confidence managing and coordinating requests across multiple stakeholders and teams.
- Curiosity and confidence to engage with technical experts and ask the right questions.
- Ability to tailor communication for a range of audiences, from engineers to end-users.
Nice to have:
- Experience in project coordination or process management.
- Exposure to technical documentation, knowledge management, or SaaS/product environments.
Benefits:
- 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
- Additional day off for your birthday.
- Private medical insurance which covers you, your cohabiting partner and children.
- Life insurance of 4 times your base salary.
- Salary sacrifice pension scheme.
- Enhanced family leave.
- Confidential Employee Assistance Program.
- Cycle to work scheme.
Product Content Manager in Cambridge employer: Dormont Manufacturing Co
Darktrace is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Product Content Manager role based in Cambridge. With a strong emphasis on employee growth, Darktrace offers comprehensive benefits including private medical insurance, enhanced family leave, and a generous holiday allowance, ensuring that team members are well-supported both personally and professionally. The collaborative environment encourages creativity and engagement with cutting-edge AI technology, making it a rewarding place to contribute to the future of cybersecurity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Content Manager in Cambridge
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Dormont Manufacturing Co!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Dormont Manufacturing Co would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Dormont Manufacturing Co through your school's career services!
We think you need these skills to ace Product Content Manager in Cambridge
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Content Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Content Manager position at Dormont Manufacturing Co. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Dormont Manufacturing Co
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
