Associate Lettings Manager in Cambridge

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Location: Mill Yard, Cambridge - 110 Devonshire Rd, Cambridge CB1 2AG

Start Date: ASAP [12 month fixed term contract]

Reporting to: Regional BTR Operations Manager, JLL

Salary: Negotiable (+ performance-linked bonus)

About Mill Yard: Mill Yard is a new mixed-use neighbourhood in central Cambridge, just 5 minutes walk from the station. Owned by Railpen and developed in partnership with Socius, it brings together modern workplaces, 70 professionally-managed Build-to-Rent homes, independent café & restaurant, a private gym, nursery, and generous green spaces centred around a 1.55-acre public park. Designed around wellbeing and sustainability, the scheme features extensive planting, communal terraces, and a largely car‑free layout.

The Role: We are seeking an experienced Associate Leasing Manager with Build-to-Rent experience to support the full lease-up of 70 BTR homes at Mill Yard. This is a delivery-focused, site-based role with clear accountability for operational leasing performance, resident experience, and achieving occupancy targets during the initial lease-up and stabilisation period. You will work closely with the Regional BTR Operations Manager, Railpen, Socius, Populate and the JLL Estate Management and BTR Front of House teams. This role requires a strong on‑site presence throughout the lease-up period and demands a highly collaborative individual who integrates quickly and delivers exceptional results.

• Key Responsibilities:
• Drive day‑to‑day leasing activity to achieve pre‑let targets, occupancy levels and leasing velocity targets during mobilisation and lease‑up periods.
• Produce daily reports on enquiries, viewings, and offer ratios, maintaining a clear view of the leasing pipeline.
• Conduct viewings and handle enquiries, effectively selling units based on understanding the local demographic and market conditions.
• Oversee the presentation of show homes, viewing routes and front‑of‑house experience to deliver a welcoming, well‑run service.
• Ensure the tenant journey is seamless from enquiry through to check‑in.
• Implement an agile marketing plan adapted based on incoming enquiries and tenant profiles.
• Support the delivery of leasing strategy including positioning, pricing and channel mix, from digital marketing to local agents and corporate lettings.
• Identify opportunities to cross‑sell to office occupiers on the estate.
• Undertake prospective resident assessments adhering to JLL’s reservation requirements, Immigration Act legislation, AML/KYC requirements and consumer checks.
• Negotiate tenancy terms and oversee contracting processes, ensuring compliance with EPC legislation, Housing Act 2004 (particularly Deposit Protection), and Section 106 requirements.
• Ensure complete accuracy in producing all tenancy-related paperwork and documentation.
• Carry out regular audits within the software to ensure complete compliance with legislation and assess performance targets.
• Capture and record all feedback on viewings, producing weekly reports to the Regional BTR Operations Manager.
• Produce regular reports on overall operations, performance against targets, and occupancy levels.
• Use simple reporting and dashboards to track performance and identify opportunities to improve conversion.
• Action diary reminders daily and maintain accurate records.
• Build strong working relationships with the tenancy team, General Manager, Estate Management Office, and BTR Front of House team.
• Work collaboratively with colleagues across marketing, community & events and sustainability to ensure amenities and programming support leasing and retention.
• Establish and maintain ongoing relationships with third‑party suppliers.
• Attend regional management meetings, site meetings and Client core group meetings as required.
• Have a thorough and detailed knowledge of the Cambridge and South‑East residential market, including prevailing rental conditions and competitors.
• Understand and promote the Mill Yard brand and BTR product offering, ensuring the team delivers a hospitality‑led service that reflects the quality and values of the place.
• Understand how Built to Rent delivery differs from traditional private rental sector operations.

Key Performance Measures:

• Occupancy levels against targets
• Leasing velocity and days to let
• Conversion rates from enquiries to viewings to lets
• NPS score from residents
• Income vs Expenditure
• Void periods and costs

Candidate Requirements:

• Proven track record of leasing Build-to-Rent schemes at pace
• Strong understanding of UK tenancy law, consumer rights, AML/KYC, and operational compliance in BTR structures
• Commercially minded, delivery-focused and confident working autonomously
• Professional, personable and credible with residents and stakeholders
• Strong Cambridge and South‑East residential market knowledge is highly desirable

Remuneration & Benefits:

• Competitive salary (negotiable) + performance‑linked bonus
• Benefits & Professional Development package TBC
• Contract type: 12 month Fixed term contract

Equal Opportunity: Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.