Call Centre Agent Bank

Looking for flexible work where your phone skills can help make new medicines safer for patients? Fortrea’s Clinical Research Unit in Leeds is where life-saving medicines begin their journey. You’ll be part of a team that asks one crucial question: will this new medicine be safe? If you enjoy working in a fast-paced environment, speaking with people and contributing to meaningful research while keeping flexibility in your schedule, this could be a great fit.

This is a Bank (0-hours) position, where work is offered based on clinic demand. Office-based job at our Drapers Yard Clinical Research Unit, just a 7-minute walk from the train station. Shifts are typically available Monday to Friday during office hours, with the potential for occasional late shifts (up to 8 PM) and some Saturdays. During busier periods, you could work up to 37 hours per week; however, the number of hours offered can vary from week to week depending on operational needs. This role offers the opportunity to gain experience in a clinical research environment, supporting important studies while working flexibly around other commitments.

ON A NORMAL DAY, YOU WILL…

• Build and maintain Fortrea´s Study Participant database of healthy volunteers and patients for clinical trials.
• Phone Screening new study participants and be an active LISTENER: collect participant’s demographic data, performing medical history questionnaires, create new profiles in the database, accurately entering individual´s information in the system.
• Assessing Suitability: You’ll assess the suitability of potential participants and match them to the right clinical trial based on their medical history and therapeutic indication.
• Explaining Studies: Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.
• Scheduling Appointments: Organize appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.

WHO YOU ARE

This 0-hours role is well suited to someone with strong communication skills who enjoys working in a structured phone-based environment. Previous Call Centre experience is ideal. We’ll also consider applications from customer service, retail sales, technical support, help desk or similar fields.

• Excellent communication skills: You’ll be an empathetic listener, able to respond confidently to volunteers’ emotions while maintaining professionalism and courtesy.
• IT proficiency: Basic knowledge of Microsoft Office (Outlook, Word, Excel).
• Education: You should have at least a GCSE-level education.

The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you are confident adapting to change and prioritizing. While experience in clinical trials is a bonus, it’s not a necessity: we provide full training with our doctors to teach you everything you need to know. This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey!