At a Glance
- Tasks: Create engaging content to educate sellers and support their growth in a global marketplace.
- Company: Join JD.com, a leading tech and supply chain company with a people-first culture.
- Benefits: Competitive salary, great location, and opportunities for personal and professional growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by shaping seller education and driving success across international markets.
- Qualifications: Experience in e-commerce and strong content development skills required.
The predicted salary is between 40000 - 50000 £ per year.
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross‑border supply chain and world‑class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., the U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people‑first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.
Key Responsibilities
- Own seller education and content development across the international marketplace, supporting seller onboarding, activation, and growth.
- Build and continuously improve the seller education framework, including onboarding materials, operational guidelines, and growth playbooks.
- Develop scalable, high‑quality content across formats (guides, tutorials, training materials, webinars) to support different seller segments and programs.
- Translate platform policies, product features, and category strategies into clear and actionable seller‑facing content.
- Partner with Category, Product, Operations, and Marketing teams to align education content with business priorities and key initiatives.
- Support key seller programs and campaigns with targeted education materials to improve seller participation and execution quality.
- Leverage data and seller feedback to evaluate content effectiveness and continuously optimise education strategies.
- Manage bilingual content development (English and Chinese) to support global sellers and ensure consistency across regions.
Qualifications
- Experience in cross‑border e‑commerce, marketplace operations, seller education, or related functions.
- Strong understanding of marketplace seller lifecycle, including onboarding, activation, and growth levers.
- Proven experience in building structured content or training systems for external users (e.g., sellers, merchants, partners).
- Ability to translate complex operational processes or product capabilities into clear, structured content.
- Strong cross‑functional collaboration skills, with experience working with Product, Category, or Operations teams.
- Data‑driven mindset, with the ability to use metrics and feedback to improve content effectiveness.
- Fluent in both English and Chinese, with the ability to independently create and manage bilingual content.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to Apply? Take the next step in your career, apply now and explore the opportunities we have to offer.
Business Operations (seller education and content) employer: Dormont Manufacturing Co
At JD.com, we pride ourselves on being a forward-thinking employer that champions innovation and personal growth within a vibrant, people-first culture. Our competitive salary and prime location are complemented by extensive learning opportunities and a commitment to inclusivity, ensuring that every employee can contribute meaningfully while shaping the future of global e-commerce. Join us in a dynamic environment where your ideas matter and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations (seller education and content)
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Dormont Manufacturing Co are looking for when hiring for a Business Operations (seller education and content).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Dormont Manufacturing Co for the Business Operations (seller education and content), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Dormont Manufacturing Co as a Business Operations (seller education and content), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Dormont Manufacturing Co’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Business Operations (seller education and content).
We think you need these skills to ace Business Operations (seller education and content)
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Dormont Manufacturing Co, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Dormont Manufacturing Co's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Dormont Manufacturing Co. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Dormont Manufacturing Co uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Dormont Manufacturing Co. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
