Business Analyst – Claims Product Owner

Location: City of London

Reporting to: Claims Product Manager

Position type: 35 hrs p/w (3 days in the office, 2 days working from home)

Overview

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, Tokio Marine HCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. To support this desire, we need to be forward‑thinking and innovative in every respect. That means continually improving our customer‑focused business, it means providing systems, solutions and technology to enable seamless growth and business innovation, and it means having the best people capability to apply to these challenges.

Part of our evolution involves growing our team, and bringing in a range of views, perspectives and backgrounds that will allow us to deliver this forward‑looking culture. That relies upon open and trusting relationships, and a shared vision for that continual improvement. We aspire to build an environment where new perspectives are encouraged, where resilience, fresh ideas and different opinions are valued.

Job Purpose

TMHCC is seeking a Claims Product Owner to join our Claims Performance team which aligns to our Claims teams. This team will be managing identifying and delivering changes needed into multiple product offerings. This role will be working closely with the Business Stakeholders to understand their needs and translating those across to the delivery teams. The large scale of change needed in Claims Performance means that the work that you will be doing will be varied and across multiple teams, so there is plenty of opportunity to learn and expand your knowledge. You will report to the Claims Product Manager Performance who is responsible for embedding change into the business, in line with the overall strategy. Your role is crucial towards the success of the products used by the Claims Team and a working knowledge of claims is essential.

You will be part of a forefront business transformation towards a way of operating, that centres upon empowerment around the business’ products, and as such, you will need to steer the team, both in terms of their skills mix and the change priorities, as the team undergoes changes to coalesce around key products, and adopts increasingly agile ways of working. This will require an open‑minded approach and collaboration with agile coaches that will assist in the team transformation, and the ability to navigate associated cultural implications. In parallel, you will need to get the best out of your evolving team, and help empower it to deliver change from ideation through to release, leveraging all of the disciplines that make‑up the team.

Key Responsibilities

• Work closely with all aspects of the business to understand business strategy, business drivers, capabilities and processes.
• Represent the business to ensure the project/product solution and deliverables meet their requirements.
• Support project managers and other project team members through regular communication with the business.
• Work with developers and QA teams to help guide them through the user stories.
• Attend ceremonies.
• Facilitate business workshops to understand requirements.
• Be able to compile detailed user stories that the business understand and can sign up to.
• Capture and validate acceptance criteria ensuring they meet the business outcomes.
• Support Project Managers and test managers to develop use cases and user acceptance test criteria through the project lifecycle.
• Create clear and concise deliverables to ensure a successful project outcomes.
• Provide and share knowledge, experience and ideas to help drive the team forward.

Skills and Experience Specification

Essential

• A working knowledge of Claims systems in the London Market such as ECF2, Guidewire Claims Center and Sequel Claims, Genius etc.
• Demonstrable experience working as a business analyst within the insurance industry, specifically within London Market.
• Production of business cases and business requirements documents.
• Experience of working in waterfall and agile methodologies.
• Develop requirements traceability matrix.
• User story writing.
• Process mapping (level 1-4).
• Develop process taxonomy.
• Entity relationship diagrams.
• Strategic analysis (SWOT/Porter 5 Forces/Balance Scorecard).
• Understanding of regulatory landscape within which an insurance company operates.
• Strong understanding of business processes and organisational structure.
• Strong understanding of the end to end policy journey and insurance capability model.

Desirable

• Experience in the role of Product Owner.
• Target Operating Model and capability matrix development.
• Qualifications e.g. LM1, LM2, LM3.

Personal Specification

• Always professional gaining trust and buy‑in from the practice as well as colleagues.
• Demonstrable excellent stakeholder management capabilities and ability to influence challenging stakeholders up to executive level.
• Enjoys working in a fluid business environment.
• A natural ability to apply a pragmatic and methodical approach to problem solving.
• Ability to adapt working style for the audience.
• Good communicator, with the capability to engage with senior stakeholders.
• Someone who understands and works to deadlines in a structured way.
• Creative thinker with a collaborative mindset.
• Inquisitive in a professional manner to achieve an objective/goal.

What we offer

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people do not even know exist. Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.