At a Glance
- Tasks: Empower customers with automation solutions and drive their success through strategic partnerships.
- Company: Join Redwood Software, a leader in innovative automation technology.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values collaboration and continuous improvement.
- Why this job: Make a real impact by helping businesses optimise their processes with cutting-edge automation.
- Qualifications: 3-5 years in a technical customer-facing role and a degree in a related field.
OUR MISSION At Redwood, we empower our customers with lights‑out automation for their mission‑critical business processes.
ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission‑critical business processes. With the first SaaS‑based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world‑class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
- One Team. One Redwood
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT As a Senior Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post‑sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes. You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.
Customer Success & Adoption
- Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
- Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
- Proactively identify adoption gaps, risk areas, and create “get‑well” plans to ensure continued success and retention.
- Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
- Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value‑driven engagement.
Account Expansion & Solutioning
- Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
- Prepare and deliver high‑impact product demonstrations and technical presentations tailored to customer goals.
- Guide customers through evaluations and proofs‑of‑concept that validate new use cases and demonstrate business value.
- Translate business challenges into technical solutions using Redwood’s automation platform.
- Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition.
Technical leadership & Project Management
- Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.
- Coordinate cross‑functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes.
- Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.
- Troubleshoot technical issues at a high level to determine the appropriate path to resolution.
Customer Advocacy & Continuous Improvement
- Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.
- Document and share best practices for implementing and optimizing Redwood solutions.
- Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.
YOUR EXPERIENCE
- Minimum 3–5 years in a customer‑facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
- Hands‑on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
- Ability to troubleshoot technical issues at a high level.
- High‑level understanding of organizational structures in large enterprises and their typical challenges.
- High‑level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
- Experience with SAP ERP solutions is preferred.
- Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
- Experience with LLMs and AI solutions is preferred.
- Ability to quickly learn, articulate, and demonstrate complex solutions.
- Exceptional written, verbal, and presentation skills for technical and executive audiences.
- Strong organizational skills, capable of managing multiple high‑impact initiatives simultaneously.
- Analytical and structured approach to problem‑solving and process improvement.
- Willingness to travel approximately 20–40%, depending on customer and business needs.
If you like growth and working with happy, enthusiastic over‑achievers, you’ll enjoy your career with us!
Senior Solutions Engineer, Strategic Accounts in Burnham employer: Dormont Manufacturing Co
At Redwood Software, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions are valued. Located in a vibrant area, we offer competitive benefits and the chance to work alongside passionate professionals dedicated to transforming business processes through automation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Engineer, Strategic Accounts in Burnham
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We think you need these skills to ace Senior Solutions Engineer, Strategic Accounts in Burnham
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Dormont Manufacturing Co.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Dormont Manufacturing Co and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Dormont Manufacturing Co uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
