Application Configuration Team Leader in Bristol

At Ayvens, progress starts with you. We’re looking for an enthusiastic and capable Application Configuration Team Leader to join the Ayvens team. You will be responsible for leading the accurate configuration and support of applications and our core systems to continually improve business outcomes. Alongside this you will lead the response to all requests received, manage any dependencies on other teams and/or 3rd parties to meet business objectives and engineering standards.

Key responsibilities

• Manage an implementation team to configure all aspects of applications and core systems including but not limited to dealers, brokers, partners, customers, users and products ensuring they comply with company standards and policies.
• Ensure the functionality of our core business application is well understood in all areas of the business.
• Ensure that dealers, brokers, customers, and products are correctly configured and user permissions are appropriate for their job function ensuring all avenues to reduce risk are acted upon.
• Manage the functions within your team’s remit, ensuring that our partner, dealer/broker, and corporate customers are set up in a timely manner, accurately configured and authority limits adhered to.
• Ensure an accurate and efficient support function and handle any escalations.
• Liaise with internal and external stakeholders to ensure the delivery of excellent customer service.
• Lead and contribute to team discussions and decisions.
• Production of periodic quality control reports ensuring appropriate oversight of team tasks and compliance with policies and procedures.
• Actively recruit, develop, coach, and mentor team members to improve the capability of the Engineering function in line with agreed business strategy.
• Monitor and work with software and service suppliers.
• Manage incoming projects as required through transparent requirements analysis, work breakdown, estimation, development and verification to meet business objectives and company standards.
• Ensure customers are kept well informed of progress at all times.
• Support the Development Manager in defining, implementing and maintaining all policies and procedures within the Department ensuring all work is appropriately documented.

Skills, Technical Capabilities and Experience

• Can create mechanisms which measure and ensure quality standards are followed and seeks to evolve standards to fill gaps and challenge low-value elements.
• Ability to diagnose issues across multiple systems using advanced fault-finding concepts and feeds information back into team to foster improvement.
• Ensures security is considered in requirements and helps evolve security practices.
• Can break down work to deliver value early by extracting deliverable components from complex requirements while maximizing work not done.
• Uses risk-based testing techniques when planning testing approach considering activities across teams.
• Feeds insights back into team to foster improvement.
• Uses system knowledge and tooling when planning implementation approach and considers simplicity, extensibility and cost of maintenance.
• Good knowledge of SQL (Ideally Oracle PL/SQL).
• Competent at Data capture, cleansing and management.
• Ability to train customers both in-person & virtually.
• Strong People Management skills and ability to work as part of a team.
• Good IT literacy for all MS office products especially Microsoft Excel.

This role would initially be a 12-month fixed term contract.

What We Can Offer

• Generous contributory pension scheme.
• 25 days holiday, in addition to bank holidays.
• Volunteering days to assist in charity work.
• Sustainability Initiatives.
• Holiday buy / sell (subject to conditions).
• Travel Insurance (cost associated).
• Dental Insurance (cost associated).
• Flexible working options available.
• Eligibility for Annual Bonus Scheme.
• Study support (where applicable).
• Enhanced parental leave.
• Generous Employee Referral Scheme (£1000).
• Cycle2work Scheme.
• Free breakfast / fruit in the Bristol office.
• EV charging points, bike storage, shower & changing facilities, car parking.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless!