At a Glance
- Tasks: Welcome guests, deliver tours, make cocktails, and host gin masterclasses.
- Company: Join Bacardi, a legendary brand with a vibrant culture.
- Benefits: Competitive pay, flexible hours, health insurance, and generous time off.
- Other info: Dynamic role with opportunities for growth and creativity.
- Why this job: Be part of an exciting team and share your passion for cocktails.
- Qualifications: Customer service skills and a can-do attitude are essential.
The predicted salary is between 24000 - 30000 £ per year.
Brand Home Hosts are at the frontline of our Brand Homes, welcoming our guests onto site and delivering exceptional Customer Service. You will be trained in all areas of the Brand Home: delivering tours, making cocktails on the bar, preparing food and drink in the café as well as presenting and hosting the Gin Cocktail Masterclasses and Premium Experiences. You will also have general daily tasks such as cleaning and re-stocking of areas. Weekend work is essential, additionally we also have a thriving Events business that you will be required to use your skills to help run and facilitate.
ABOUT YOU
You are a team player who is calm under pressure and able to adapt during busy periods, showing a can-do attitude and flexibility. You are passionate about delivering exceptional customer service, having a visible consumer-at-the-heart attitude. You are able to adapt your way of working dependent on the visitor flow of the day. You are passionate about our products and able to share this passion with the guest and your team.
RESPONSIBILITIES WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE:
- Delivery of exceptional customer service always.
- Put the Consumer at the Heart of all that is done.
Bar & Gin Expert Responsibilities:
- Tours
- Café
- Other Responsibilities
SKILLS THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY:
- Able to always deliver exceptional customer service, even under pressure.
- Experience of working in a busy and physically demanding role.
- Ability to develop product knowledge and share this with our guests.
- Bar, café, or tour experience is desirable but not essential.
PERSONAL QUALITIES SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIR:
- Fluency in English.
- Excellent interpersonal and customer service skills.
- Team Player - Working as part of a team, showing good communication skills, managing time wisely.
- Attention to detail and desire to deliver quality standards.
- Pro-active and self-motivated.
- Lives a 3 F culture – displays ethical behaviour and always does the Right Thing.
LEADERSHIP AGILITY:
- Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become.
- Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.
- Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections.
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change.
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.
Perks of Working for us:
- Competitive Pay Package.
- Competitive Holiday/Paid Time Off, plus additional days offered (i.e., volunteer day, allowing you to give back to the community).
- Retirement/Pension Plan.
- Medical, Critical Illness, and Life Insurance.
- Employee Assistance Programs.
- Best-in-class, family-friendly, and inclusive leave policies.
The benefits/perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Brand Home Host employer: Dormont Manufacturing Co
At Bacardi, we pride ourselves on being an exceptional employer that values our Primos (employees) and fosters a vibrant work culture centred around passion, collaboration, and innovation. Located in a dynamic environment, our Brand Home Hosts enjoy comprehensive benefits, including competitive pay, generous time off, and a commitment to employee well-being, all while engaging with guests and sharing our rich heritage in the cocktail industry. With ample opportunities for personal and professional growth, Bacardi is the perfect place for those looking to make a meaningful impact in a supportive and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dormont Manufacturing Co. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dormont Manufacturing Co
Don't be shy about reaching out to Dormont Manufacturing Co directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Brand Home Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dormont Manufacturing Co and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
