At a Glance
- Tasks: Lead and deliver top-notch desktop support for executives across London and EMEA.
- Company: Join Blackstone, a leader in technology and innovation.
- Benefits: Competitive salary, professional growth, and a dynamic work environment.
- Other info: Opportunity to drive improvements and work with cutting-edge technologies.
- Why this job: Make a real impact by enhancing user experience for senior stakeholders.
- Qualifications: Experience in desktop support and team leadership in a fast-paced setting.
The predicted salary is between 60000 - 80000 £ per year.
Blackstone is seeking an Assistant Vice President to lead Desktop and Executive Support across London and the broader EMEA region, as part of the wider EMEA Technology Support organization. This role combines hands‑on technical support with leadership of a small team delivering desktop and executive support services. As the lead, you will ensure a high‑quality, white‑glove technology experience for our user base while driving consistency, accountability, and continuous improvement across support operations. The position requires strong ownership, visibility, and the ability to operate effectively in a fast‑paced, high‑expectation environment.
Responsibilities
- Lead Desktop and Executive Support across London and EMEA, ensuring consistent, high‑quality service delivery.
- Provide hands‑on technical support across hardware, software, and end‑user technologies.
- Deliver a white‑glove support experience for senior stakeholders, including executive‑level users.
- Lead, mentor, and develop a small team, driving accountability and performance.
- Own and drive resolution of complex technical issues, partnering with Infrastructure, Engineering, and Application teams where required.
- Oversee onboarding, moves, and changes, ensuring a seamless end‑user experience.
- Identify and implement improvements to enhance user experience and reduce friction in workflows.
- Lead and contribute to initiatives relating to new technologies, tooling, and service enhancements.
- Ensure strong operational discipline through ticketing (ServiceNow), documentation, and communication.
Qualifications
- Proven experience in Desktop / End User Support within a corporate or financial services environment.
- Demonstrated experience leading, mentoring, or coordinating a small team.
- Strong hands‑on experience supporting Windows, macOS, Office 365, Zoom, and mobile devices (iOS).
- Experience supporting senior stakeholders in a high‑touch, professional environment.
- Strong troubleshooting and problem‑solving skills across hardware, software, and user environments.
- Ability to operate independently and take ownership in a fast‑paced environment.
- Solid understanding of networking fundamentals (LAN/WAN/VPN).
- Excellent communication and stakeholder management skills.
Additional Attributes
- High level of ownership and accountability, with a strong sense of responsibility for user experience.
- Comfortable operating with visibility and supporting senior stakeholders in a high‑expectation environment.
- Able to balance hands‑on delivery with team leadership and oversight.
- Proactive mindset, with a focus on improving processes and reducing friction for users.
- Commitment to high standards and consistency in service delivery.
Blackstone Technology and Innovations, Executive Desktop Support, AVP employer: Dormont Manufacturing Co
At Blackstone, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is evident through our mentorship programmes and opportunities for professional development, ensuring that you thrive both personally and professionally. With a focus on delivering a white-glove technology experience, our collaborative culture fosters innovation and accountability, making it a rewarding place to advance your career in technology support.
StudySmarter Expert Advice🤫
We think this is how you could land Blackstone Technology and Innovations, Executive Desktop Support, AVP
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Blackstone Technology and Innovations, Executive Desktop Support, AVP
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
