At a Glance
- Tasks: Administer the ServiceNow platform and enhance service delivery with a global team.
- Company: Join Deutsche Bank, a leader in financial services with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, and flexible benefits.
- Other info: Embrace a culture of continuous learning and diversity in a supportive environment.
- Why this job: Make a real impact on a mission-critical platform while growing your career.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
You will join Deutsche Bank as a ServiceNow Platform Administrator, working with a collaborative and global PlatformNow team to support a mission-critical ServiceNow platform used across the organisation. In this role, you will be part of a team that maintains platform stability, availability, and service quality, while supporting teams and stakeholders to resolve issues. You will connect closely with engineering, operations, and business teams to enhance and support reliable service delivery in a regulated environment. This is a role where you can contribute meaningfully, share ideas, and support the strategic vision, while being part of a supportive and inclusive team.
What we’ll offer you:
- Hybrid Working – the model enables eligible employees to work remotely for part of their time and reach a pattern that works for them.
- Competitive salary and non‑contributory pension.
- 30 days’ holiday plus bank holidays, with the option to purchase additional days.
- Life Assurance and Private Healthcare for you and your family.
- A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
- The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year.
Key Responsibilities:
- Perform day‑to‑day administration of the ServiceNow platform, including instance management, access control, and instance health monitoring.
- Maintain platform configurations, including workflows, forms, UI policies, and business rules.
- Contribute to stakeholder communication, issue resolution, and service improvement initiatives.
- Work closely with Product Owners, Engineers, and Architects to deliver platform enhancements.
- Proactively identify and resolve platform issues, defects, and performance bottlenecks.
- Identify opportunities for automation and efficiency within ITSM and platform processes.
Skills and Experience:
- Proven experience administering ServiceNow in an enterprise environment.
- Understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request.
- Working knowledge of platform configuration (flows, business rules, client scripts, UI policies).
- Familiarity with incident, problem, change, and request management processes.
- Effective communication and stakeholder management skills.
How we’ll support you:
- Training and development to help you excel in your career.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
- We value diversity and as an equal opportunities employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards).
We welcome applications from all people and promote a positive, fair and inclusive work environment.
ServiceNow Platform Administrator in Birmingham employer: Dormont Manufacturing Co
Deutsche Bank is an exceptional employer, offering a dynamic and inclusive work environment in Birmingham where you can thrive as a ServiceNow Platform Administrator. With a strong focus on employee growth, competitive benefits including hybrid working options, generous holiday allowances, and a commitment to diversity, you will have the opportunity to contribute meaningfully while enjoying a supportive culture that values continuous learning and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Administrator in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Platform Administrator in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
