Senior Claims Executive in Birmingham

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

This is a senior‑level role within our Sports Claims Division, acting as a key liaison between clients and insurers to ensure claims are handled efficiently, accurately, and in line with regulatory standards. You will lead all aspects of intricate claims processes, provide outstanding service, and encourage positive connections with partners throughout the organization. The key task will be addressing liability claims, as well as aiding in property and personal accident matters. As a senior member of the team, you’ll take ownership of your workload, contribute to strategic projects, mentor junior colleagues, and ensure compliance with internal policies and external regulations.

What You’ll Be Doing:

• Leading and resolving liability claims with clients, insurers, and third parties.
• Preparing and presenting claims documentation to underwriters and responding to technical queries.
• Maintaining accurate and up‑to‑date records on internal systems.
• Leading negotiations on claims settlements to achieve efficient outcomes for clients.
• Supervising delegated authority contracts and ensuring efficient management.
• Providing expert mentorship and updates to clients throughout the claims process.
• Contributing to internal projects and supporting wider team objectives.
• Ensuring compliance with legal, regulatory, and company procedures.
• Being responsible for the processing of collections, payments, and related data.
• Building and maintaining positive relationships with clients and internal stakeholders.

Who We’re Looking For:

• Strong experience in handling liability claims, ideally within an international broker.
• Solid understanding of insurance principles and the claims‑handling process.
• Familiarity with London market operations (Lloyd’s and company markets).
• Excellent interpersonal and communication skills.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Confident working independently and making informed decisions.
• Commercially aware with strong analytical and problem‑solving skills.
• Proven ability to build and maintain professional relationships.
• Experience mentoring or supporting less experienced team members.
• A collaborative team player with a proactive approach.

Qualifications:

• Educated to A‑Level standard (grades A–C or equivalent).
• Progression toward professional qualifications (e.g. CII) is desirable but not crucial.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments:

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.