As a Maintenance Performance Engineer, you will :
- Participate in Exotec’s maintenance activities and provide operational support
- Support field maintenance teams in day‑to‑day troubleshooting and technical tasks
- Visit Exotec customer sites to understand their logistics and production needs
- Perform retrofit maintenance tasks on systems and machines to ensure optimal performance
- Report system issues to both clients and internal Exotec teams with clarity and accuracy
- Contribute to the continuous improvement of our systems, maintenance procedures, and operational processes
- Assist in the deployment of new systems or machines on customer sites
- Conduct software updates on systems in accordance with Exotec guidelines
- Respond quickly to emergency situations, escalating and requesting additional assistance when required
- Serve as a key point of contact with relevant suppliers regarding specific maintenance issues
- Provide advanced technical support to Exotec’s field maintenance teams when your expertise is needed
- Perform detailed problem analysis to identify root causes and implement effective corrective actions
- Carry out any other tasks relevant to the position or aligned with the team’s scope
Requirements
- Engineering degree, ideally with a specialization in IT, robotics, or industrial automation
- Minimum of 5 years’ experience in technical customer support for applications, software, and/or hardware
- Strong comfort working in software‑oriented environments, with the ability to analyze and resolve complex issues
- Broad foundational knowledge in electronics, mechanics, and automation
- High level of autonomy, strong rigor, and excellent interpersonal and communication skills
