Insurance Client Service Specialist in Birmingham

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff, a division of Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life. As our Client Service Specialist on the Commercial Lines team, you’ll support the service and production team in reaching overall agency revenue and retention goals by:

• Processing new and renewal business
• Updating and maintaining information in the client management system
• Addressing and resolving client questions and issues
• Escalating issues of increased complexity
• Providing clients with information including plan information, rates, contributions, assembling proposals and other presentations
• Assisting in preparation of new and renewal proposals, stewardship reports, service plans, and comparisons
• Maintaining daily client processing functions such as endorsements, policies, audits, pending cancellations, and ID cards

Our future colleague. We’d love to meet you if your professional track record includes these skills:

• Assignment based primarily upon the individual’s minimal level of experience and production capacity to service a midsize book of business
• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Acting with responsiveness, urgency, and professionalism in all matters
• Prioritising work to achieve timely completion of the most critical and sensitive activities
• Responding quickly to client requests and working to provide appropriate information
• Accepting accountability for the quality of work

These additional qualifications are a plus, but not required to apply:

• Insurance license
• Five years of industry specific experience
• LOB designations
• College or advanced degree

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are:

• Stock purchase opportunities
• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work / Remote work
• Charitable contribution match programs

Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.