About the Role
We are seeking dedicated Customer Experience Specialists that are passionate about enhancing the experience of business travelers.
Our Customer Care team is crucial to our company’s success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You’ll Do
- Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.
- Support and engage with our customers with their global business travel requirements.
- Communicate with customers via phone, live chat, and e‑mail, to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests and act as their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions where appropriate.
- Stay up-to-date with new features and product launches in Perk - there are lots so be prepared for some serious innovation!
We are looking for people who
- Have great communication skills, fluency in English, both written and spoken is essential.
- Possess self‑motivation, a constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
- Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
- Are performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
- Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.
- Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgement to make decisions that prioritise customer satisfaction.
- Embody our values, add to our company culture and are passionate about travel.
- Are comfortable with an office based environment and have shift flexibility.
What We’re Looking For
- Native or fluent level of English.
- Experience in a customer facing role whether that be retail or call centre environment.
- Experience supporting customers via email, live chat, and phone are a benefit.
- Experience working with KPIs and metrics – specifically with a focus on quality are also a benefit.
What we offer
- Competitive compensation and equity ownership in Perk.
- Real living wage for this role.
- 25 days of annual leave plus bank holidays.
- Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
- Qualifying earnings company pension plan with Aviva.
- Life Insurance coverage.
- Income protection in case of long‑term sickness or absence.
- Tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.
- Annual summer party and other Perk events.
- Wellbeing partner Spring Health – fast, comprehensive access to 12 therapy and 12 coaching sessions for you and your loved ones.
- 12‑16 weeks paid parental leave.
- 16 paid hours per year volunteering for charitable causes.
- Up to 20 “Work from Anywhere” days per year.
- Wide variety of discounts and rewards.
- Four‑week fully paid sabbatical once you reach 5 years.
- Relocation support to move to one of our hubs.
Working Hours & Conditions
- Office-based in our Birmingham City Centre office 5 days / week.
- Working hours are on a rotational basis between 8am - 7pm.
- Weekly working hours will be 37.5.
- You will be required to work 1 weekend in every 7 weeks.
How We Work
We take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately make us a great place to work.
For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
