At a Glance
- Tasks: Lead a dynamic team in managing customer due diligence processes and driving operational excellence.
- Company: Join a leading name in the payments industry with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 7+ years in CDD management with strong leadership and stakeholder communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for an experienced CDD Oversight and Operational Performance Manager to join our ever‑evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.
Location: Edgbaston - Hybrid working model available, 3 days per week office based on a rotational shift basis between the hours of 8am - 8pm Monday to Friday.
What you’ll own as the CDD Operations Manager - Onboarding:
- Leadership and Team Management
- Oversee the day‑to‑day performance of the team ensuring efficient, accurate execution of CDD processes and timely resolution of issues.
- Produce and analyse management information reports to inform decision making and highlight key trends.
- Provide regular reporting on performance, capabilities and outcomes to support strategic direction and progressive KPI setting.
- Ensure effective management and oversight of the team’s pipeline, success metrics (e.g. throughput).
- Lead, mentor and develop a high‑performing team fostering a culture of excellence, accountability and continuous development.
- Implement performance management frameworks, including clearly defined objectives, regular performance reviews and career development plans to build a high performing function.
- Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing and professional growth.
- Cultivate a customer‑centric, risk aware culture, encouraging innovative and proactive thinking to balance regulatory objectives and exceptional customer experience.
- Governance and Reporting
- Monitor workflow and analyst performance setting clear standards, thresholds, KPIs, and performance metrics to drive consistency and measurable outcomes across CDD activities.
- Provide data driven insights, dashboards and narrative reporting for senior leadership, governance forums, and external stakeholders, highlighting risks, themes and improvement opportunities.
- Implement effective capacity planning and workload allocation aligned to risk profiles, operational priorities and team capabilities.
- Partner with Compliance, Risk, Audit and other key stakeholders to ensure alignment with regulatory obligations, internal policy and industry expectations.
- Perform Root Cause Analysis to identify systemic issues, assess emerging trends and inform improvements to control design and reporting accuracy.
- Ensure all activities, findings, decisions, and remediation evidence are recorded accurately and maintained in line with audit and regulatory standards.
- Stakeholder Management
- Develop and maintain strong, positive relationships with internal and external stakeholders to foster collaboration and alignment.
- Effectively communicate CDD risks, mitigation strategies and regulatory requirements to senior management.
- Represent the CDD function in internal and external forums, advocating for the importance of CDD and building strong industry relationships.
- Influence and negotiate with stakeholders to achieve CDD objectives while balancing business needs.
- Collaborate with cross‑functional teams to identify process improvements, enhance productivity, drive cost‑effectiveness, and enhance the customer experience.
- Continuous Improvement
- Promote a continuous improvement culture across the CDD Onboarding Team to achieve optimal levels of efficiency and productivity.
- Identify areas for process optimisation to enhance the user experience, reduce customer friction and drive efficiencies.
- Ensure change is implemented effectively within the team with a seamless transition.
- Stay abreast of trends and industry best practices to ensure processes remain up to date and effective.
- Contribute to the development of high‑quality training materials and knowledge resources to promote consistency, system proficiency, and a customer centric mindset.
- Assess the operational impact of process, technology, and policy changes on capacity, workload, skills, and service delivery.
- Support the adoption and governance of AI‑driven solutions (e.g. screening optimisation, entity resolution, or risk scoring tools).
- Collaborate with wider teams to improve the effectiveness, efficiency, and scalability of CDD operations through automation and AI‑enabled tooling.
What You’ll Bring
- Essential
- Minimum of 7 years’ experience managing a CDD team, with strong track record in leadership, performance management and operational delivery.
- Proven experience leading CDD operations in financial institutions, ensuring processes align with both local and international regulatory requirements.
- Demonstrated ability to assess customer risk and manage complex due diligence cases.
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Proven capacity planning and workload management experience in high‑volume compliance environments.
- Desirable
- Experience in merchant acquiring or payment services.
- Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo).
- Professional certifications such as CAMS, ICA or equivalent financial crime qualifications.
- Strong understanding of AML/KYC regulatory frameworks, including, but not limited to, Financial Conduct Authority (FCA), Consumer Financial Protection Bureau (CFPB), Financial Crimes Enforcement Network (FinCEN) and Joint Money Laundering Steering Group (JMLSG) guidance.
- Experience with transaction monitoring, sanctions screening.
Apply now to write the next chapter in your career.
CDD Operations Manager - Onboarding in Birmingham employer: Dormont Manufacturing Co
Join a leading name in the payments industry as a CDD Operations Manager in Edgbaston, where you will thrive in a hybrid working environment that promotes work-life balance. Our company fosters a culture of excellence and continuous development, offering robust career growth opportunities and a collaborative atmosphere that values open communication and innovation. With a strong focus on employee well-being and professional advancement, this role provides a unique chance to make a significant impact while enjoying the benefits of a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land CDD Operations Manager - Onboarding in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace CDD Operations Manager - Onboarding in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dormont Manufacturing Co.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dormont Manufacturing Co's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dormont Manufacturing Co.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Dormont Manufacturing Co will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dormont Manufacturing Co employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
