At a Glance
- Tasks: Lead the Customer Service & Logistics function and drive strategic targets.
- Company: Join Mondelēz International, a leader in the future of snacking.
- Benefits: Relocation support, competitive salary, and a diverse workplace.
- Other info: Opportunity to inspire talent and drive continuous improvement.
- Why this job: Make a real impact in a dynamic, innovative environment.
- Qualifications: Extensive senior leadership experience in logistics and customer service.
The predicted salary is between 60000 - 70000 £ per year.
Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. We are seeking an exceptional individual to lead our Customer Service & Logistics (CS&L) function within our key UK&I geography, overseeing the entire plan-to-cash spectrum. This pivotal role empowers you to define, orchestrate, and deliver strategic targets across service excellence, financial performance, cost optimization, quality assurance, and safety, all in alignment with our ambitious CS&L vision.
As the Head of CS&L, you will:
- Architect and Execute Strategy: Develop and champion a comprehensive strategy to optimize financial performance (cash, cost) and elevate service levels across daily operations and critical projects (e.g., innovation launches, productivity initiatives, supply network redesigns).
- Cultivate High-Performing Talent: Inspire, recruit, develop, and retain top-tier talent, building a robust leadership pipeline for critical positions within your function.
- Forge Strategic Partnerships: Build and nurture powerful collaborative relationships with internal stakeholders (Commercial, Supply Chain teams) and external partners (customers, third-party providers) to ensure seamless execution and shared goal attainment.
- Leverage Integrated Business Planning: Drive business goal achievement through the strategic and effective utilization of the Integrated Business Planning (IBP) process.
- Define Operational Gold Standards: Establish and enforce world-class logistics service operational guidelines, parameters, and service level agreements for all local third-party providers.
- Champion Continuous Improvement: Lead the charge for process and performance excellence, continuously identifying and implementing opportunities for optimization across all CS&L domains – from demand & supply planning to order-to-cash.
- Drive Integration & Agility: Spearhead the master plan for integration, fostering enhanced organizational agility and seamless operational execution.
- Innovate Supply Chain Solutions: Define and implement a sophisticated portfolio segmentation strategy to deliver differentiated and tailored supply chain solutions that precisely meet diverse channel and customer demands.
What You Bring
- Proven Senior Leadership: Extensive senior leadership experience within Customer Service & Logistics in a complex, large multinational business, with deep expertise in logistics, replenishment planning, production scheduling, inventory management, demand planning, and broader business acumen.
- Strategic Agility & Acumen: Exceptional strategic agility and sharp business acumen, demonstrated through a track record of driving continuous improvement and navigating complex challenges.
- Matrix Navigation Expertise: A natural ability to lead, influence, and thrive within a dynamic, matrixed organizational structure.
- Inspiring Credibility: Executive presence and credibility, consistently role-modelling core values and inspiring those around you.
- End-to-End Supply Chain Vision: A holistic and profound understanding of process linkages across the entire supply chain.
- People-Centric Leadership: The vision and capability to cultivate a high-performing, agile organization through exceptional people and team management skills.
- Innovation Delivery: Demonstrated success in ensuring supply chain readiness for seamless new product introductions and successful innovation delivery to market.
Relocation Support Available? Country to country relocation support available through our Global Mobility Policies. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Regular, Network Management, Customer Service & Logistics.
Area Customer Service & Logistics Director UK&I in Birmingham employer: Dormont Manufacturing Co
At Mondelēz International, we pride ourselves on being an exceptional employer that champions a culture of innovation and collaboration. Our commitment to employee growth is evident through our robust leadership development programmes and the opportunity to work within a dynamic, multinational environment in the UK&I. With a focus on service excellence and strategic partnerships, we empower our team members to drive meaningful change while enjoying comprehensive relocation support and a diverse, inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Area Customer Service & Logistics Director UK&I in Birmingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Dormont Manufacturing Co and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Dormont Manufacturing Co!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Dormont Manufacturing Co keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Area Customer Service & Logistics Director UK&I in Birmingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Dormont Manufacturing Co:This is your chance to really connect with the team at Dormont Manufacturing Co. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Dormont Manufacturing Co.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Dormont Manufacturing Co that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Dormont Manufacturing Co. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
