At a Glance
- Tasks: Lead the operation and support of key business systems like Workday and Azure.
- Company: Join Dalcour Maclaren, a leader in Utilities and Infrastructure driving towards Net Zero.
- Benefits: Enjoy flexible working, health perks, generous leave, and professional development opportunities.
- Other info: Be part of a dynamic team with excellent career growth and a supportive culture.
- Why this job: Make a real impact in a sustainable future while enhancing your tech skills.
- Qualifications: Experience in system operations, particularly with Workday, SharePoint, and Azure.
The predicted salary is between 45000 - 55000 £ per year.
At Dalcour Maclaren, we’re key players in the Utilities and Infrastructure industry, bringing the UK and Ireland closer to Net Zero every day. Our land, environmental and geospatial experts work together to unlock the consents needed by our clients to deliver key projects. Our services include land access and assembly, agricultural liaison, planning, environmental impact assessments and geospatial mapping. Join us, and play your part in helping us to achieve our vision; to be the professional services team of choice, leading the Utilities and Infrastructure industry to a sustainable future.
Role Purpose
We are looking to recruit a proactive and technically skilled System Operations Lead to ensure the business‑as‑usual (BAU) availability and support of key business‑critical systems. This position focuses on day‑to‑day technical, administrative and user support across a diverse ecosystem of SaaS and internal platforms, with Workday, Microsoft SharePoint, Azure, and Power Apps as the primary areas of responsibility. This is a newly defined role created to separate BAU support and minor enhancements from strategic and innovative development work. The postholder may also deliver small, user‑led enhancements that contribute to the effective daily running of the systems. The System Operations Lead will oversee downtime management, planned changes, and the proactive maintenance of systems to ensure they remain secure, available, and consistently delivering value.
As a Systems Operations Lead you will:
- Ensure smooth and reliable operation and day to day availability of key business systems, with a strong focus but not exclusive on Workday, SharePoint and Azure.
- Monitor system performance and respond to incidents and support requests, providing diagnostics and resolution of incidents/requests whilst identifying any interoperability or impacts across systems.
- Support small change requests from end users, verifying change requests, classifying changes and routing them appropriately where required.
- Work across a broad SaaS ecosystem, including platforms such as Monday.com, and others as required.
- Ensure IT Ops have the capability and capacity to support identified systems in Business as Usual.
- Articulate acceptance criteria to ensure documentation and knowledge transfer for new and significant changes to IT systems.
- Participate in governance processes to ensure work is aligned with approved priorities and business strategy.
- Contribute to the continuous improvement of system development practices, tools, and standards.
- Stay current with platform updates (especially Workday) and recommend opportunities for innovation or improvement.
The successful candidate will:
- Have strong experience in system operation, configuration and administration, particularly within Workday, Microsoft SharePoint and Azure.
- Proven ability to support technical solutions across SaaS platforms and cloud-based ecosystems.
- Ability to work independently and prioritise requests for support, assistance and advice, while collaborating effectively with cross-functional teams.
- Strong understanding of change management and ITIL.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
- Be comfortable in operating across the full suite of IT ecosystem, providing technical support and bringing in others (SMEs, 3rd Line Support) where required to ensure the continued availability for all systems across DM.
Benefits:
- Annual bonus scheme
- 25 days annual leave plus 1 day to celebrate your birthday
- Vitality Health Membership (including Private healthcare, subsidised gym membership and other discounts)
- Flexible working through our ‘Flexible Advantage’ supporting working families & your work/life balance
- Pension Scheme via The Peoples Pension
- Life insurance (4x Base Salary)
- Free on-site parking in non-city centre offices
- Cycle to work scheme
- 26 Weeks paid Maternity Leave
- 4 Weeks paid Paternity Leave
- BHN Extras – provides discounted gift cards for hundreds of popular retailers
- Electric Vehicle Salary Sacrifice Scheme (provided by Octopus Electric Vehicles) effective at 1 years’ service
- Sabbatical Policy effective at 3 years’ service
- Professional development – paid study leave
- Military service paid leave (7.5 days per year)
- Employee Assistance Programme (EAP) plus wider Mental Health & Wellbeing support
- 2 x Company-wide events every year, in addition to multiple office socials throughout the year
Dalcour Maclaren is an equal opportunities employer.
Systems Operation Lead in Bicester employer: Dormont Manufacturing Co
At Dalcour Maclaren, we pride ourselves on being a forward-thinking employer in the Utilities and Infrastructure sector, dedicated to fostering a collaborative and inclusive work culture. Our commitment to employee well-being is reflected in our comprehensive benefits package, including flexible working arrangements, generous leave policies, and professional development opportunities that empower our team members to grow and thrive. Join us in our mission to lead the industry towards a sustainable future while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Operation Lead in Bicester
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughDormont Manufacturing Co's Website
Don’t forget to apply directly through Dormont Manufacturing Co's website for the full-time Systems Operation Lead role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Systems Operation Lead in Bicester
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Dormont Manufacturing Co.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Dormont Manufacturing Co.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
