At a Glance
- Tasks: Deliver exceptional customer service and help achieve store performance goals.
- Company: Join New Balance, a brand that empowers through sport and innovation.
- Benefits: Competitive pay, retail bonus scheme, generous staff discount, and great development opportunities.
- Other info: Flexible work schedule and inclusive culture across all European locations.
- Why this job: Be part of a dynamic team and make a positive impact in retail.
- Qualifications: Team player with a passion for retail and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
MAJOR ACCOUNTABILITIES:
- To achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
- Help to ensure the store remains as commercial as possible following company guidelines
- Adhere to company’s policies and procedures
- Responsible for maintaining health, safety, and environmental standards in store
- Perform other duties that are required from the management team
REQUIREMENTS FOR SUCCESS:
- Team Player
- Demonstrate customer service skills
- A passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Effective communication skills
- Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates.
Equal Opportunity Employer: New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
Retail Associate (38 hours) - Bicester Village employer: Dormont Manufacturing Co
New Balance is an exceptional employer that champions a culture of inclusivity and collaboration, making it an ideal workplace for Retail Associates at Bicester Village. With competitive compensation, a Retail Bonus Scheme, and generous staff discounts, employees are not only rewarded for their hard work but also encouraged to grow through various development opportunities. The company's commitment to fostering a supportive environment ensures that every associate feels valued and empowered to contribute to the positive change in communities.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (38 hours) - Bicester Village
✨Tip Number 1
Get to know the company culture! Before your interview, check out New Balance's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during the interview and demonstrate your passion for retail.
✨Tip Number 3
Be ready to discuss your flexibility! Since the role requires working weekends and holidays, be prepared to talk about your availability and how you can adapt to the store's needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the New Balance team and ready to contribute to their success.
We think you need these skills to ace Retail Associate (38 hours) - Bicester Village
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail and sales shine through! We want to see how excited you are about the opportunity to work with us at New Balance and how you can contribute to our team.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We value total customer satisfaction, so sharing examples of how you've gone above and beyond for customers will definitely catch our eye!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Associate role. Remember, we’re looking for effective communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before heading into the interview, make sure you know a bit about New Balance and their values. They’re all about empowering people through sport and craftsmanship, so think about how your own experiences align with that. It’ll show you’re genuinely interested in the brand.
✨Customer Service is Key
Since the role focuses heavily on customer satisfaction, be ready to share examples of how you've delivered great service in the past. Think of specific situations where you went above and beyond for a customer – this will highlight your skills and passion for retail.
✨Show Your Team Spirit
New Balance values teamwork, so be prepared to discuss how you work well with others. Share stories that demonstrate your ability to collaborate and support your colleagues, especially in a retail environment where teamwork can make or break the customer experience.
✨Flexibility is a Must
With a flexible work schedule being part of the job, it’s important to express your willingness to adapt. Be honest about your availability, especially for weekends and holidays, and show that you’re ready to jump in wherever needed to help the team succeed.
