Full Time Supervisor, Tommy Hilfiger - Bicester Village

The Supervisor plays a key role in achieving these standards; they lead by example, embrace our entrepreneurial spirit and inspire their teams through passion and belief in our brands.

Responsibilities

• Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales and profit.
• Support the management team in managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Drive shop floor sales and exceed store targets by motivating the team, while offering customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues fairly and consistently.
• Support the team in delivering the business strategy and ensure everyone receives consistent training on product knowledge and store maintenance.
• Achieve company standards and goals for personal sales results: sales versus budgets, sales per hour, and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing operations and the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure staff accountability in building a repeat customer base by providing unparalleled spirited service.
• Ensure “door to floor” best practices with visual merchandising directives for the sales floor and back room are executed and consistently reviewed.
• Work with the management team to build a talent pool for key positions, including potential successors.

About You

• You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You’ll have previous people-management experience with the ability to resolve conflict and unproductive disagreements.
• You’re an effective communicator who can build relationships with ease.
• You’re a team player who recognises and celebrates the contributions and achievements of others.
• You’ll be confident in giving feedback that promotes positive behavioural change.
• You work well with change, adapting quickly to a fast pace.
• You are energetic and authentic, showing a clear presence on the shop floor.
• You approach all issues with a ‘can do’ attitude and act with initiative to find in-store solutions.

About What We Offer

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates—both at home and at work. PVH Europe and our brands are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.