Assistant Store Manager, Tommy Hilfiger Menswear - Bicester Village

The Assistant Manager plays a key role in delivering an exceptional customer experience and supporting the overall performance of the store.

Responsibilities

• Lead the store teams to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards for the sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication between VM and store teams.
• Partner with the store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers and ensure accountability by providing unparalleled service.
• Complete daily and weekly store walkthroughs; evaluate product performance, pricing, staff service levels, and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss issues and priorities in order to develop strategies to maximise business and ensure weekly visual presentation action plans.
• Analyse store-level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff store and individual sales goals, key performance expectations, sales results, and provide guidance on what is needed to improve performance.
• Provide a great customer journey and achieve exemplary mystery shop results.

Qualifications

• Previous supervisory or specialist experience within a premium or luxury brand.
• Prior people management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communication skills with the ability to cultivate belonging.
• Collaborative mindset, recognising and celebrating contributions and achievements of others.
• Ability to give courageous feedback that promotes positive behavioural change.
• Adaptability and ability to work at pace.
• Energetic and inspire trust by showing a clear presence on the shop floor.
• Approach issues with a ‘can do’ attitude and make informed decisions to find in-store solutions.

Benefits

PVH offers a competitive and comprehensive benefits program designed to support associates at home and at work. We are committed to fostering an inclusive and diverse community of associates who feel a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

Equal Opportunity Employer PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. PVH also ensures that all current and future employees are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.