TDS Operations Analyst III in Belfast

Work Location: Belfast, United Kingdom

Hours: 35

Line of Business: TD Securities Customer

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function.

• Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery.
• Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies.
• Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives.
• Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met.
• Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies.
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations.
• Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups.
• Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate.
• Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process.
• Work closely with other internal bank partners to ensure all clients’ needs are met.

Support the timely and accurate completion of business processes and procedures according to SLA requirements.

• Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness.
• Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality.
• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD’s risk appetite that enhance the customer experience and support business objectives.
• Contribute to the development/delivery of presentations/communications to management or broader audiences.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes.
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest.

• Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function.
• Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services.
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally.

Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products).

• Experienced level of the role with general business and operational knowledge or related skills required.
• Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high-risk/financial impact.
• Identifies and investigates non-standard operational/reporting/process issues.
• Provides recommendations or escalates issues to appropriate area.
• Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise.
• Requires working professional level knowledge of the functional area and/or business areas supported.
• Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus.
• May operate as a working lead on initiatives as assigned.
• May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
• Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions.
• Ability to support multiple functions within the broader businesses.
• Generally reports to a Group Manager.

Experience and/or Education:

• Undergraduate degree/college diploma.
• 5+ years relevant experience and/or post-graduate degree and/or certifications.