At a Glance
- Tasks: Provide top-notch support for clients and manage account-related inquiries.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive pay, flexible work options, and opportunities for growth.
- Other info: Diverse workplace that celebrates unique perspectives and promotes inclusivity.
- Why this job: Be part of a dynamic team that values your input and skills.
- Qualifications: Experience in customer service or account management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Account Specialist in Global Account Management provides first level support to CME Group’s customers, vendors and the Global Account Management team. In this role, the Specialist works regularly with internal cross-functional teams and clients to deliver on business, technology and operations-related objectives.
Principal Accountabilities
- Provide 1st level support for all Globex and market data inquiries.
- Support the Global Account Management team in processing any Globex or market data requests.
- Identify enhancement requests and assist with troubleshooting, testing and training for CME Group’s internal and client-facing tools.
- Liaise with finance and accounting to help solve any customer invoice disputes.
- Manage customer onboarding and account maintenance for CME Group’s market data, access administration, risk management and certification tools.
- Support the implementation and expansion of Service Cloud and related workflow management tools.
- Develop operational processes and internal documentation related to the Global Account Management team’s Globex and Data Account Management responsibilities.
- Review operational responsibilities to analyze and provide suggestions to management on ways to leverage approved AI tools and increase operational efficiencies related to customer onboarding and account management.
- Assist in ad-hoc projects, data analysis and data cleanup.
Skills & Software Requirements
- Proficient in Google Workspace/Microsoft Office applications: Docs/Word, Sheets/Excel, Slides/PowerPoint.
- Customer Relationship Management application experience, preferably Salesforce and Service Cloud.
- Experience within the financial services industry or in a client service or account management role.
- Ability to perform with quality and attention to detail.
- Highly responsive and client-oriented with strong commitment to client service.
We embrace our employees’ unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Account Specialist in Belfast employer: Dormont Manufacturing Co
CME Group is an exceptional employer that values diversity and fosters a collaborative work culture, making it an ideal place for an Account Specialist to thrive. With a strong commitment to employee growth, the company offers extensive training opportunities and encourages innovation through the use of advanced tools like Service Cloud. Located in a dynamic financial services environment, employees benefit from engaging with cross-functional teams and clients, ensuring a rewarding and impactful career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Specialist in Belfast
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Dormont Manufacturing Co. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Account Specialist in Belfast
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dormont Manufacturing Co.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dormont Manufacturing Co's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dormont Manufacturing Co.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Dormont Manufacturing Co will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dormont Manufacturing Co employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
