At a Glance
- Tasks: Lead the Order Intake team and ensure smooth operations for customer transactions.
- Company: EOS IT Solutions, a global tech and logistics company focused on innovation.
- Benefits: Inclusive culture, career growth opportunities, and a commitment to employee development.
- Other info: Join a diverse team that values your unique perspective and contributions.
- Why this job: Make an impact by improving processes and enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in order management, strong leadership skills, and proficiency in Microsoft Office.
The predicted salary is between 40000 - 50000 £ per year.
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
As an Order Intake Lead at EOS IT Solutions, you will oversee and manage the order intake process, ensuring accuracy, efficiency, and compliance across all customer transactions. You will lead a team of associates, providing guidance and support to maintain high standards of service and operational excellence. This role requires strong leadership, attention to detail, and the ability to collaborate effectively with internal teams and external stakeholders. You will act as a key point of escalation for complex queries, drive process improvements, and ensure that all orders are processed in line with company policies and customer expectations.
KEY RESPONSIBILITIES
- Lead and manage the Order Intake team, ensuring smooth day-to-day operations.
- Oversee the processing of sales orders and customer purchase orders, ensuring accuracy and timeliness.
- Validate data accuracy in quotations, orders, and invoices.
- Act as an escalation point for customer inquiries and resolve issues promptly.
- Monitor team performance and provide coaching and development opportunities.
- Collaborate with internal teams to improve processes and enhance customer experience.
- Maintain and update sales and customer records, ensuring compliance with company standards.
- Analyse order intake metrics and report on performance to senior management.
- Drive continuous improvement initiatives within the order intake function.
- Ensure adherence to company policies and procedures across all activities.
ESSENTIAL CRITERIA
- Proven experience in order management or a similar operational leadership role.
- Strong organisational skills with exceptional attention to detail.
- Proficiency in Microsoft Office tools, particularly Excel.
- Ability to lead and motivate a team in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Competence in working with data and metrics to drive performance.
- A business-related degree is desirable but not essential.
At EOS IT Solutions, we are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to contribute. We celebrate diversity and believe that different perspectives drive innovation and success. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.
Order Intake Lead in Banbridge employer: Dormont Manufacturing Co
At EOS IT Solutions, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous development opportunities and a supportive environment where diverse perspectives are celebrated. Located in a global hub of technology, we provide our team with the chance to work alongside industry leaders while ensuring a healthy work-life balance and a focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Order Intake Lead in Banbridge
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Dormont Manufacturing Co and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Dormont Manufacturing Co!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Dormont Manufacturing Co keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Order Intake Lead in Banbridge
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Dormont Manufacturing Co:This is your chance to really connect with the team at Dormont Manufacturing Co. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Dormont Manufacturing Co.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Dormont Manufacturing Co that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Dormont Manufacturing Co. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
