At a Glance
- Tasks: Join our global Level 3 Support team to tackle complex technical issues and enhance customer satisfaction.
- Company: Anaplan, a leader in innovative tech solutions with a commitment to diversity and inclusion.
- Benefits: Competitive salary, flexible schedules, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and customer success.
- Why this job: Make a real impact by solving challenging problems and collaborating with diverse teams.
- Qualifications: Degree in a technical field and experience in data analysis; passion for problem-solving is key.
The predicted salary is between 30000 - 40000 £ per year.
Your impact Join our global Level 3 Support team. You’ll resolve the most complex technical issues our customers face, combining deep technical expertise with exceptional customer support. You’ll work closely with Engineering, Product, Operations, and Customer Success teams to troubleshoot, investigate, and resolve system-level challenges.
In this role, you’ll:
- Investigate and diagnose complex technical issues raised through support tickets
- Build deep product knowledge across Anaplan’s platform and tools (including Grafana)
- Collaborate with other teams to guide customers through complex technical solutions
- Raise and track product bugs when you identify them
- Communicate investigation progress and outcomes clearly to internal teams
- Lead release reviews and onboard new product features to global support teams
- Document detailed investigations and share technical knowledge within the team
- Provide 24/7 emergency support for critical customer issues through our on‑call rota
- Work an adjusted schedule (for example, Tue‑Sat or Sun‑Thu) when needed to ensure global coverage
Your qualifications
Essential:
- Graduate or early‑career professional with experience in data analysis (Excel or similar tools)
- A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
- Fluent or professional proficiency in English
- A quick learner with a curiosity for understanding complex systems and software behavior
- Genuine passion for problem‑solving and resilience in resolving challenging technical issues
- An analytical mindset with a methodical and detail‑oriented approach
- Able to thrive under time constraints in a fast‑paced, dynamic environment
- Excellent communication skills to convey technical information clearly
Preferred:
- Familiarity with technical support environments, SaaS platforms, or complex data systems
- Experience working with monitoring tools such as Grafana (or willingness to learn)
- Adaptability to shifting priorities and managing multiple concurrent issues
- A team player comfortable working cross‑functionally across global teams
- Enthusiasm for customer success and delivering high‑quality solutions
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Associate Level 3 Support Analyst employer: Dormont Manufacturing Co
Anaplan is an exceptional employer that fosters a collaborative and inclusive work culture, where employees are encouraged to bring their authentic selves to work. As a member of the global Level 3 Support team, you will not only tackle complex technical challenges but also have access to continuous learning and growth opportunities within a diverse environment that values innovation and customer success. With flexible working schedules and a commitment to employee well-being, Anaplan stands out as a rewarding place to build your career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Level 3 Support Analyst
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Dormont Manufacturing Co value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Dormont Manufacturing Co a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Dormont Manufacturing Co!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Dormont Manufacturing Co.
We think you need these skills to ace Associate Level 3 Support Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Dormont Manufacturing Co!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
