At a Glance
- Tasks: Support the Store Manager and guide the team to deliver exceptional customer experiences.
- Company: Join a luxury fashion brand known for its unique style and high standards.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and team development.
- Why this job: Be part of a dynamic team in a fast-paced retail environment with a focus on luxury.
- Qualifications: 8 years in retail, 2 years in management, and a passion for fashion.
The predicted salary is between 35000 - 45000 £ per year.
The role of the Brunello Cucinelli Assistant Store Manager is fundamental in providing support to the Store Manager. Requirements include helping run the Boutique, being a guide to the in-store team and acting as a reference point for customers.
Role responsibilities include:
- Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, corporate image, and communication and CRM guidelines.
- Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.
- Guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.
- Collaborating with the Store Manager to set goals that are specific, actionable, and based on established KPI’s, promoting the achievement of assigned targets based both on store targets and set up goals.
- Supporting the Store Manager in the organization of events and trunk shows to introduce new customers to the Brunello Cucinelli world, instil and increase loyalty, and provide further ideas on CRM actions to be implemented.
- Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.
- Enriching its presence in the Boutique through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.
- Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented.
- Providing feedback through reports related to sales trends (e.g. bestsellers, slow mover products etc.), customers and competitors.
- Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility.
- Ensuring each team member receives continuous feedback for continuous improvement.
- Safeguarding and promoting respect and collaboration between colleagues, mediating any quarrel that may arise within the team by group coaching or one-to-one meetings.
- Cooperating with the stock department, providing support when required, especially during inventories.
- Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
- Cultivating direct contact with the headquarters.
- Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.
Qualifications for the role of Assistant Store Manager include:
- A minimum of 8 years in Retail and at least 2 years in managerial roles in a luxury Retail brand.
- A solid understanding of the product and a deep knowledge of the fashion industry and luxury sector.
- Excellent organisational skills, meticulous attention to detail, and ability to work in a team environment.
- High flexibility, people management skills, and the ability to lead the team in a fast-paced environment.
- Fluency in English is required; knowledge of another language will be considered a plus.
ASSISTANT STORE MANAGER employer: Dormont Manufacturing Co
Brunello Cucinelli is an exceptional employer that fosters a vibrant and collaborative work culture, where employees are encouraged to grow and develop their skills in the luxury retail sector. With a commitment to providing a unique shopping experience, the company offers extensive training opportunities and promotes a strong sense of teamwork, ensuring that every team member feels valued and empowered. Located in a prestigious area, working here not only allows you to be part of a renowned brand but also provides access to exclusive events and a dynamic environment that celebrates creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land ASSISTANT STORE MANAGER
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace ASSISTANT STORE MANAGER
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
