At a Glance
- Tasks: Manage boutique operations and inspire a high-performance team to achieve sales targets.
- Company: Join A. Lange & Söhne, a prestigious luxury watch brand with a rich heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting opportunities to engage with VIP clients and enhance customer experiences.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail sector.
- Qualifications: 5+ years in luxury retail, strong communication skills, and a results-oriented mindset.
The predicted salary is between 35000 - 45000 £ per year.
Since the legend’s reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange’s claim: State‑of‑the‑art tradition. What we expect from our watches, we expect from us: Never stand still.
YOUR MISSION
- Managing day‑to‑day boutique operations, transforming corporate objectives into operational goals at a boutique level.
- Being the brand ambassador to reflect brand image to boutique customers.
- Leading and inspiring the boutique team to foster a high‑performance and engaging environment.
- Attain desired results through creative and effective use of resources.
- Prepare business analysis and action plans to achieve sales targets.
- Assist the Boutique Director in their role.
HOW WILL YOU MAKE AN IMPACT?
SALES
- Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Maximise profit while controlling & minimising costs (discount, general expenses, third party commissions).
- Organise private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Boutique Director.
- Act as a reference in terms of building action plans to achieve personal targets.
- Learn and support the Boutique Director with implementing HQ commercial guidelines (Retail Manual).
- Analyse each boutique visit with concerned sales member and build action plan for possible conversion/retention.
TEAM MANAGEMENT
- Act as a manager-on-duty when the Boutique Director is absent.
- Identify and share with the Boutique Director the training needs of boutique members.
- Responsible for supporting the Boutique Director in integrating and training new and existing team members.
- Monitor staff appearances and behaviour, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
- Provide support to Boutique Director in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on‑the‑job trainings, assignment of tasks, and feedback on expectations.
- Organise boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.
STORE MANAGEMENT
- Ensure Excellence in and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
- Learn and practice compliance with Group and Brand (Retail Manual) procedures.
- Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Ensuring maintenance of all boutique timepieces when necessary: changing of straps, polishing, servicing, etc.
- Weekly follow up with regional head office for stock replenishments and active order requests.
FINANCIAL & CASH REGISTER CONTROL
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Control cash register.
REPORTING
- Ensure timely reporting of sales (daily, monthly) in accordance with boutique, brand and sales manager.
- Identify strengths and weaknesses in existing operation to define action plans for implementation.
CUSTOMER EXPERIENCE & CRM RELATED ACTIVITIES
- Support and ensure the boutique team confidently delivers Lange selling ceremony.
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in VIP events and orders, be considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints, and immediately report to Boutique Director brand product related issues.
- Follow up and coordinate individual repairs and after‑sales related matters with Sales Administrators.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- 5+ years of relevant work experience in luxury retail and boutique operations, Watches experience will be advantageous.
- Very good communicator with collaborative spirit and strong interpersonal skills.
- Personal client base, excellent in client management and client relationship building.
- Results‑oriented, structured and organised.
- Fluency in written and verbal English, other languages are beneficial.
Assistant Boutique Manager, Harrods employer: Dormont Manufacturing Co
A. Lange & Söhne is an exceptional employer, offering a dynamic work environment at the prestigious Harrods location, where luxury meets tradition. Employees benefit from a culture of excellence and innovation, with ample opportunities for personal and professional growth, as well as the chance to work alongside passionate individuals who are dedicated to delivering outstanding customer experiences. Join us to be part of a brand that values its people and fosters a high-performance atmosphere, ensuring that every team member can thrive and contribute to our legacy of craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager, Harrods
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector, especially those who might know someone at A. Lange & Söhne. Personal recommendations can make a huge difference in getting noticed.
✨Tip Number 2
Show off your passion for the brand! When you get the chance to chat with someone from the company, share your enthusiasm for their watches and how you align with their values. It’s all about being that brand ambassador they’re looking for!
✨Tip Number 3
Prepare for interviews by diving deep into the brand's history and current market trends. Being able to discuss their products and how you can contribute to their mission will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at A. Lange & Söhne.
We think you need these skills to ace Assistant Boutique Manager, Harrods
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm for the industry and how it aligns with our brand values at A. Lange & Söhne.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Boutique Manager role. Highlight relevant experience in boutique operations and team management, and don’t forget to mention any specific achievements that demonstrate your ability to meet sales targets.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we want to quickly understand why you’re the perfect fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know the Brand Inside Out
Before your interview, dive deep into A. Lange & Söhne's history, values, and product offerings. Understanding their commitment to 'state-of-the-art tradition' will help you articulate how you can embody their brand image as an Assistant Boutique Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your ability to inspire and train staff, as well as how you've managed day-to-day operations effectively. This will demonstrate that you're ready to step up when the Boutique Director is absent.
✨Be Ready with Sales Strategies
Think about specific sales strategies you've implemented in the past. Be prepared to discuss how you would meet personal budgets and maximise profits while controlling costs. Showing that you can translate corporate objectives into actionable plans will impress the interviewers.
✨Demonstrate Exceptional Customer Service
Prepare to discuss your approach to customer experience and relationship building. Share examples of how you've handled client complaints or built a loyal customer base. This will show that you understand the importance of delivering a positive atmosphere and exceptional service in a luxury retail environment.
