At a Glance
- Tasks: Join our UK Customer Service team to resolve customer queries and ensure satisfaction.
- Company: Ecolab, a global leader in water, hygiene, and infection prevention solutions.
- Benefits: Gain hands-on experience, training, and the chance to make a real impact.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be part of a diverse team tackling meaningful challenges in various industries.
- Qualifications: A-Levels or equivalent; no prior experience needed, just enthusiasm!
The predicted salary is between 18000 - 25000 £ per year.
Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales.
Who are we? A trusted partner at nearly three million customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions, data-driven insights and personalised service to advance food safety, maintain clean and safe environments, optimise water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets.
When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.
Bioquell, an Ecolab company, is a world leader in providing high-tech bio‑decontamination equipment and services within healthcare, life sciences and military environments. Our unique low temperature, residue‑free hydrogen peroxide vapourisation (HPV) technology has been proven to provide rapid, repeatable, safe and reliable eradication of microbiological pathogens from rooms and other interior spaces.
We’re offering the opportunity to join our Apprenticeship Programme. From day one you will be exposed to making a difference in real life situations, projects and jobs.
Customer Service Apprentice – this role will primarily be responsible for providing high‑level office‑based point of contact for our customers in the UK and Ireland and our European Distributor network as well as supporting the UK‑Ireland sales team.
What you will do:
- Work closely with UK & EU commercial teams and key contacts to provide a seamless customer service experience for all interactions for a united, world class team.
- Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction.
- Work with the technical support advisors in the teams, plus the scheduler to ensure that service levels are met in line with contractual obligations.
- Ensure that all quotes and orders are processed accurately and in a timely manner for spares, engineer work and consumable items, assist customers with returns, ensure customers are kept up to date with delays to orders, liaise with customers to manage paperwork to enable orders to be dispatched smoothly.
- Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals, providing final responses and reports to show their NCR has been resolved.
- Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales.
- And other related duties, with guidance and training provided.
Working hours: Monday to Thursday from 8.30 am–4.30 pm and Fridays until 3.45 pm.
A-Levels studies or equivalent and school leavers, applicants must be at least 18 years old when the contract starts. No previous experience needed. No immigration sponsorship available for this role.
What you’ll need:
- Enthusiastic with a can‑do attitude.
- Able to communicate confidently.
- Required to complete the Apprenticeship course with the Basingstoke College of Technology.
- Ability to pay attention to details across multiple network streams.
- Ability to negotiate with customers and colleagues to meet delivery time scales and manage expectations.
- Competent on Excel and Word.
- Ability to organise yourself, prioritise your own workload to meet deadlines.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through affirmative action. Our goal is to fully utilise minority, female, disabled and covered veteran individuals at all levels of the workforce.
Ecolab is a place where you can grow your career, own your future and impact what matters. Own your future. Impact what matters.
Customer Service - Apprentice UK in Andover employer: Dormont Manufacturing Co
Ecolab is an exceptional employer that offers a dynamic and inclusive work environment, where you can tackle meaningful challenges while developing your skills through our Apprenticeship Programme. Located in Basingstoke, you will benefit from comprehensive training, a supportive team culture, and opportunities for career advancement, all while contributing to vital solutions in water, hygiene, and infection prevention across various industries. Join us to make a real impact and shape your future in a company that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Apprentice UK in Andover
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Dormont Manufacturing Co.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Dormont Manufacturing Co. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service - Apprentice UK in Andover
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Dormont Manufacturing Co.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Dormont Manufacturing Co and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Dormont Manufacturing Co
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Dormont Manufacturing Co. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Dormont Manufacturing Co will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
