Administrator Volunteer
Please note, this role is based across Derby.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community.
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
Description of Tasks
- Contacting former service users by phone using contact details provided.
- Asking if they are happy to provide feedback and guiding them through the MS Forms survey over the phone.
- Logging the outcome of each call using a provided sheet.
- Referring any safeguarding or support concerns to staff.
- Accompanying practitioners on first visits.
- Scanning and printing documents.
- Inputting notes onto the system.
Time commitment
Flexible, ideally at least 4 hours per week.
Training and support
- Induction covering confidentiality, safeguarding and feedback processes.
- Ongoing support from a named staff contact.
- Access to call scripts, quick guides and logging tools.
- Debrief/check‑ins available after calling sessions.
What We Offer
- Discounts from various schemes.
- Training and personal development.
- A chance to make a real difference in people’s lives.
- Free induction and role‑specific training.
- Support from experienced staff and regular supervision.
- Opportunities to meet new people and develop your confidence.
- Reimbursement for travel and agreed expenses.
- Valuable experience that can support your personal or career development.
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing date: 2026-04-01
