At a Glance
- Tasks: Manage and grow a subscription-based customer portfolio in the chemical sector.
- Company: Join a leading commercial team in London with a focus on innovation.
- Benefits: Generous holiday allowance, health benefits, and wellbeing programs.
- Other info: Dynamic role with a strong focus on professional development and collaboration.
- Why this job: Make a real impact by developing relationships and driving growth opportunities.
- Qualifications: 4-5+ years in account management, preferably in chemicals or energy.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting an Account Manager to join the ICIS commercial team in London. The role is responsible for managing and growing a subscription‑based customer portfolio, primarily within the chemical sector, with some exposure to energy customers. It requires strong commercial discipline, customer ownership, and a structured approach to account management. This is a hands‑on, customer‑facing role, suited to someone who enjoys managing renewals, developing relationships, and identifying growth opportunities within existing accounts.
Responsibilities
- Account ownership: Manage and retain a portfolio of chemical and energy customers, ensuring high renewal rates and long‑term relationships.
- Commercial growth: Identify and execute upsell and cross‑sell opportunities within existing accounts.
- Customer engagement: Act as the primary point of contact, delivering a professional and consistent customer experience.
- Subscription management: Drive renewals through proactive planning, value articulation, and structured account reviews.
- Market understanding: Develop a strong understanding of ICIS products and how customers use data to support commercial and strategic decisions.
- Pipeline discipline: Maintain accurate forecasting, opportunity tracking, and account plans.
- CRM usage: Use Salesforce.com to manage accounts, activity, and commercial insights.
- Collaboration: Work closely with internal stakeholders to support customer needs and deliver value.
Requirements
- Mid‑level to experienced profile, typically 4–5+ years in an account management or commercial role.
- Experience managing subscription‑based or renewal‑driven portfolios.
- Background in chemicals and/or exposure to energy customers is highly desirable.
- Comfortable operating in a commercially demanding environment.
- Strong commercial drive and sense of ownership.
- Structured, disciplined approach to account management.
- High levels of professionalism and attention to detail.
- Clear, confident communicator — written and verbal.
- Motivated by learning, challenge, and portfolio complexity, not just compensation.
Benefits
- Generous holiday allowance with the option to buy additional days.
- Health screening, eye care vouchers and private medical benefits.
- Wellbeing programs.
- Life assurance.
- Access to a competitive contributory pension scheme.
- Save As You Earn share option scheme.
- Travel Season ticket loan.
- Electric Vehicle Scheme.
Account Manager employer: Dormont Manufacturing Co
ICIS is an exceptional employer, offering a dynamic work environment in the heart of London where Account Managers can thrive. With a strong focus on employee wellbeing, generous holiday allowances, and opportunities for professional growth, we foster a culture that values collaboration and innovation. Join us to engage with a diverse portfolio of clients in the chemical and energy sectors, while benefiting from our commitment to your career development and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the chemical and energy sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of subscription management and account growth strategies. We want you to showcase your understanding of how to drive renewals and upsell opportunities effectively.
✨Tip Number 3
Don’t forget to demonstrate your commercial drive during interviews! Share examples of how you’ve successfully managed customer portfolios and built long-term relationships. We love hearing about your wins!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our team and help us grow our customer base.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your experience in managing subscription-based portfolios and any relevant background in the chemicals or energy sectors.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about account management and how you can contribute to our team at ICIS. Be sure to mention specific examples of how you've driven growth and maintained customer relationships.
Showcase Your Communication Skills:As a customer-facing role, strong communication is key. Make sure your application showcases your ability to articulate value and engage with clients effectively. This includes both your written application and any follow-up communications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the types of customers you'll be managing. Research the chemical and energy sectors, and be ready to discuss how you would approach account ownership and retention strategies.
✨Showcase Your Commercial Acumen
Prepare examples that highlight your experience in identifying upsell and cross-sell opportunities. Think about specific instances where you've successfully driven renewals or grown a customer portfolio, and be ready to share these stories.
✨Demonstrate Strong Communication Skills
As an Account Manager, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to show how you'd handle them professionally.
✨Familiarise Yourself with Salesforce
Since CRM usage is crucial for this role, brush up on your Salesforce skills. Be prepared to discuss how you've used CRM tools in the past to manage accounts and track opportunities effectively.
