Account Director - United Kingdom

Location: London

About the role

Our team integrates closely with our clients' business, ensuring seamless collaboration and alignment with strategic priorities, delivery across multiple channels and workstreams. We champion delivering hard-working, on-brand creative and content at pace, leverage automation and AI tools, and are committed to continuous improvement in both process and creative output. With a blend of UK-based and offshore talent, we offer flexibility, operational excellence, and a culture of innovation, delivering work that is both effective and efficient.

Culture

• High-Performing: Maximizing effort and results through collaboration with an urgency to take action and make an impact.
• Respectful: Acting with integrity and humility, showing regard for stakeholders and colleagues.
• Entrepreneurial: Being innovative and accountable, taking risks and learning from mistakes to succeed long-term.
• Informal: Being inclusive and non-hierarchical – everyone is encouraged to be themselves and speak their mind, contributing to an engaging, friendly work environment.
• Transparent: Being open and honest with each other and external stakeholders, raising issues when difficulties arise.

What you will be doing

• Work in true collaboration and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible.
• Ability to lead a team and be the single point of contact, comfortable working independently whilst coordinating with regional marketing heads in Americas and APAC.
• Collaborate closely with internal stakeholders to define and execute marketing strategy across business lines.
• Champion creative excellence and strategic thinking.
• Be present in the OLIVER office in Farringdon 3x per week to foster strong relationships across the team and ensure seamless communication.
• Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the Business Director.
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
• Accountable for the delivery of growth targets for the account.
• Escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps.
• Ensure that these are captured along with a suggestion for improvement, and work with the BD, Head of Operations or relevant department lead to rectify this.
• Negotiate to create win-win compromises with your client on behalf of your team members where needed.
• Identify new business opportunities through relationships, introducing Brandtech’s capabilities where appropriate.

What you need to be great in this role

• Previous experience of working with a B2B client and/or a regulated industry where you understand the world of high net worth decisions and finance.
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth.
• A proven track record of commercial growth across new and existing business.
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build.
• The ability to manage and develop junior team members.
• A clear understanding of all Brandtech group products and how to utilise this knowledge to the account’s advantage.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software.
• Experience in social and digital first accounts.
• Comfortable working in a hybrid environment, with regular in-office presence to support team cohesion and client engagement.

Our values shape everything we do

• Be Ambitious to succeed.
• Be Imaginative to push the boundaries of what’s possible.
• Be Inspirational to do groundbreaking work.
• Be Always learning and listening to understand.
• Be Results-focused to exceed expectations.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.