At a Glance
- Tasks: Deliver top-notch customer service and manage bookings for Occupational Health services.
- Company: Join Abbott Rapid Diagnostics, a leader in diagnostic testing and customer care.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Diverse workplace that values your unique contributions and offers career development.
- Why this job: Make a real difference by helping customers navigate important health services.
- Qualifications: Must have strong communication skills and some experience in customer service or administration.
The predicted salary is between 30000 - 40000 £ per year.
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing, which provides important information for treatment and management of diseases and other conditions.
The Customer Service Specialist role is based within our Toxicology business unit located at our Abingdon and Loughton offices. The role is primarily responsible for ensuring customers receive an excellent service when making bookings, receiving results and responding to queries for our Occupational Health business. This role requires you to work in line with standard operating procedures and ensuring all KPIs are achieved. The work you perform as part of this role impacts on our customer experience and will assist to maximise the operational efficiency and effectiveness of Customer Operations.
This job description will be reviewed periodically and is subject to change by management.
RESPONSIBILITIES:You are responsible for providing our customers with the very best service possible. To achieve this you will be expected to:
- Manage and respond to customer queries about our Occupational Health services, ensuring that a high level of customer service is delivered at all times.
- Complete bookings for our Occupational Health services and provide support to our customers booking our services.
- Source resource, open clinics and manage clinic schedules for our Occupational Health services, as requested by our customers.
- Liaise with third party suppliers who provide some services to our customers on behalf of Abbott to ensure smooth running of clinics.
- Issue results to our customers from Occupational Health services delivered by third party suppliers.
- Work methodically to ensure that standard operating procedures are followed, and that workload is prioritised appropriately to meet agreed SLAs and KPIs.
- Complete general administrative tasks, as required.
- Undertake additional duties/tasks when requested by your line manager.
- Educated to National standards
- Previous experience within an administrative role and/or a customer services role
- Excellent verbal, written and communication skills
- IT literate with a good working knowledge of Word, Excel & Outlook
- Experience of working for a service provider in a related field is preferred.
- Pioneering – Ability to work with your line manager and the wider business to support with Continuous Improvement projects.
- Achieving – Ensuring that you always work with the objective of meeting all measurable KPIs.
- Caring – Supporting customers and colleagues to achieve the desired outcomes for our customers.
- Enduring – Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base.
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.
Customer Services Specialist in Abingdon employer: Dormont Manufacturing Co
At Abbott Rapid Diagnostics, we pride ourselves on fostering a dynamic work environment that prioritises exceptional customer service and employee development. Located in the vibrant town of Abingdon, our team enjoys a supportive culture that encourages continuous improvement and collaboration, alongside opportunities for professional growth within the healthcare sector. Join us to make a meaningful impact in the lives of our customers while being part of a diverse and inclusive workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Specialist in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Specialist in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
