At a Glance
- Tasks: Be the friendly face for customers, helping with transactions and queries.
- Company: Join Santander, a leading retail bank with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness support.
- Other info: Flexible working environment with opportunities for global growth.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Great communication skills and a passion for outstanding customer service.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day-to-day transactions, queries and servicing.
- Answer customer calls into the contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service in face-to-face or telephony environment (Required).
- Effective communication skills with customers to truly understand their needs (Required).
- Real desire to go above-and-beyond for customers (Preferred).
- Effective team-working skills with a flexible, can-do approach to work (Preferred).
- Openness to a broad range of activities even outside standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
- Salary: £25,000 – £31,579 per annum, based on experience.
- £500 annual cash allowance for benefits.
- 25 days holiday plus bank holidays (26 days after 5 years service), option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
- Pension contribution: 8% of salary, up to 12.5% if you contribute; cash option available.
- Company-funded death-in-service benefit and income protection insurance; discounted rates for life assurance and critical illness cover.
- Shareplan participation.
- Staff product discounts.
- Competitive rewards reflecting impact and value.
- Wellbeing support (apps, gym access, online classes, healthcare and mental health).
- Support for life stages (menopause, pregnancy, parenthood, etc.).
- Time to give back: volunteering opportunities.
- Global growth opportunities.
EEO Statement
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Right to work in the UK
All candidates must have the right to work in the UK to commence employment with Santander.
Customer Experience Advisor | S1 | Retail Banking | Abergavenny Branch employer: Dormont Manufacturing Co
Santander is an exceptional employer, offering a vibrant work culture in the heart of Abergavenny, where customer service excellence is at the forefront. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing and growth, we empower our Customer Experience Advisors to thrive both personally and professionally. Join us to be part of a diverse team that values your contributions and supports your career journey while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Abergavenny Branch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Abergavenny Branch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
