At a Glance
- Tasks: Deliver excellent customer service and support daily shop operations.
- Company: Join Royal Mile Whiskies, a leading whisky retailer in Scotland.
- Benefits: Earn £13.52 per hour with staff discounts and training opportunities.
- Other info: Perfect for those seeking part-time work with growth potential.
- Why this job: Flexible hours and a chance to learn about premium drinks.
- Qualifications: Friendly attitude and good communication skills required.
The predicted salary is between 13.52 - 13.52 £ per hour.
Retail Sales Assistant (Keyholder) – Royal Mile Whiskies York
Job Title
Retail Sales Assistant (Keyholder)
Location
Royal Mile Whiskies, York
Contract Type
Zero Hours
Salary
£13.52 per hour
About Us
The Dormant Distillery Company operates one of Scotland’s leading whisky specialist retailers and wholesalers, Royal Mile Whiskies.
Founded in 1998, the company also operates a specialist tobacconist on the Royal Mile, The Cigar Box, and in 2011 opened specialist drinks retail shops in Edinburgh and Pitlochry, Drinkmonger, with the vision of providing the most comprehensive range of quality alcohol products in Scotland.
Alongside our online business through Royal Mile Whiskies and Drinkmonger, the company has also developed a wholesale business, supplying the on-trade across Scotland and beyond.
The Role
An opportunity has arisen to join the Royal Mile Whiskies team as a
Retail Sales Assistant (Keyholder) in our new York store.
This role is focused on delivering excellent customer service and supporting the daily running of the shop.
As a keyholder, you will also have responsibility for opening and closing the store when required, ensuring the appropriate security procedures are followed.
You will assist customers, help maintain high presentation standards and support the wider team during busy trading periods.
While specialist product knowledge is not required, an interest in drinks retail is important and you should be enthusiastic about developing your knowledge of our range of spirits, wine, beer and premium products.
This role is particularly suited to someone looking for flexible hours, including weekend and peak trading work.
- Customer Service
- Welcome and assist customers in a friendly and helpful manner.
- Help customers find products and make informed purchasing decisions.
- Process sales through the till accurately.
- Deliver a positive and welcoming experience for every customer.
- Build confidence in making product recommendations based on individual customer requirements.
- Keyholder Responsibilities
- Act as a keyholder for the store and take responsibility for opening and closing when required.
- Follow all store opening, closing and security procedures.
- Ensure the store is secure and appropriately prepared for trading.
- Support the smooth day-to-day running of the shop when carrying out keyholder duties.
- Restock shelves and maintain displays.
- Keep the shop clean, tidy and well presented.
- Assist with deliveries and stock organisation.
- Help maintain high standards across the shop floor.
- Product Knowledge
- Develop knowledge of our range of spirits, wine, beer and other premium products.
- Build confidence recommending products to customers.
- Take part in training and development opportunities.
- Support tastings and in-store events where required.
- Compliance
- Follow Challenge 25 procedures.
- Support safe and responsible retailing.
- Follow company policies, procedures and security requirements.
- Job Requirements
- Friendly and approachable manner.
- Good communication and customer service skills.
- Reliable and comfortable taking responsibility as a store keyholder.
- Flexible availability, including weekends and peak trading periods.
- Enthusiasm and willingness to develop product knowledge.
- Previous retail or hospitality experience would be helpful but is not essential.
- Additional Information, Salary and Benefits
This is a Zero Hours position, with shifts offered based on business needs, including weekends, holidays and peak trading periods.
The hourly rate for the role is
Benefits include
- Staff discount on a large range of products.
- Workplace pension where eligible.
- Training opportunities, including WSET.
- Opportunities to attend tastings and industry events.
- Access to funded development opportunities within the business.
We would particularly encourage applications from underrepresented groups.
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Retail Sales Assistant (Keyholder) employer: Dormant Distillery Company
At Royal Mile Whiskies, we pride ourselves on being a leading whisky specialist retailer that values our employees and fosters a supportive work culture. As a Retail Sales Assistant (Keyholder) in York, you'll enjoy flexible hours, competitive pay, and opportunities for personal growth through training and industry events, all while working in a vibrant environment that celebrates quality products and exceptional customer service.
Contact Details:
Dormant Distillery Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant (Keyholder)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormant Distillery Company, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormant Distillery Company!
We think you need these skills to ace Retail Sales Assistant (Keyholder)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormant Distillery Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormant Distillery Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormant Distillery Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormant Distillery Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
