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- Tasks: Assist customers with enquiries and process sales orders for door parts.
- Company: Join dormakaba, a top global company in smart access solutions with a family culture.
- Benefits: Enjoy 25 days leave, flexible hours, healthcare support, and employee discounts.
- Why this job: Be part of a supportive team that values innovation and customer satisfaction.
- Qualifications: Experience in customer service and knowledge of sales systems like SAP is preferred.
- Other info: Work hours are 7.30am-4.30pm Mon-Thurs and 7.30am-3.00pm Fri.
The predicted salary is between 24000 - 36000 £ per year.
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. In the UK, we offer training opportunities, as well as career progression and support over 550 employees in the field and within our 14 different office locations.
Do you have a confident manner, excellent attention to detail and are comfortable with the use of MRP, ERP, CRMs or other commercial IT based systems? Our Door Spares brand, which is part of the dormakaba UK group, is looking for an additional Trade Counter Specialist to join us at our Walthamstow branch in East London.
Your Tasks:
- Deal with internal and external customer enquiries regarding parts and components used in the installation, maintenance and repairs of automatic and manual doors from various manufacturers.
- Advise customers on parts and systems, process sales orders via email or over the phone, pick orders from the warehouse and dispatch them to customers throughout the Southeast and beyond.
- Handle customer credit enquiries, stock queries and various other elements relating to door hardware products.
- Keep up to date with the industry's latest innovations and products.
- Provide the best internal sales support to each customer, becoming the supplier of choice.
Your Skills:
- Experience in a fast-paced, customer service environment with excellent attention to detail and the ability to enter data accurately.
- Strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders.
- Knowledge of SAP or other online sales order processing systems (Sage, MRP, ERP or possibly CRM Software) is especially beneficial.
- A desire to learn about the technical elements of the product range to offer best in class support to our customers.
Our Offering:
- 25 Days Annual Leave + Bank Holidays
- Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
- 3pm finish on Fridays
- Enhanced Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
- Life Assurance
- Healthcare Support, including an Employee Support and Assistance Programme
- Health & Wellbeing App including Digital GP Service
- Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
- Employee Discounts scheme
Interested? Follow the link to apply online. We look forward to hearing from you!
Trade Counter Sales Assistant in East London employer: dormakaba
Contact Detail:
dormakaba Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Sales Assistant in East London
✨Tip Number 1
Familiarise yourself with the products and services offered by dormakaba, especially their door hardware solutions. Understanding the technical aspects will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your knowledge of MRP, ERP, and CRM systems, particularly SAP if you have access to it. Being able to discuss your experience with these systems will show that you're ready to hit the ground running in a fast-paced environment.
✨Tip Number 3
Prepare examples from your previous roles where you've successfully handled customer inquiries or resolved issues. Highlighting your strong communication skills and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends and innovations in the access solutions industry. Showing that you are proactive and curious about the field will demonstrate your commitment to providing top-notch support to customers.
We think you need these skills to ace Trade Counter Sales Assistant in East London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trade Counter Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in customer service or logistics, particularly in fast-paced environments. Mention specific examples where you demonstrated attention to detail and accuracy, as these are crucial for the role.
Showcase Technical Skills: If you have experience with MRP, ERP, CRM systems, or SAP, make sure to include this in your CV and cover letter. Explain how your technical aptitude can benefit the company and improve customer support.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role and the company. Mention your desire to learn about the technical aspects of the product range and how you can contribute to the team.
How to prepare for a job interview at dormakaba
✨Showcase Your Customer Service Skills
Since the role involves dealing with customer enquiries, be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional support.
✨Demonstrate Technical Aptitude
Familiarise yourself with the technical aspects of door hardware products and any relevant software like SAP, MRP, or ERP systems. Be ready to explain how your technical knowledge can benefit the company and its customers.
✨Emphasise Attention to Detail
Attention to detail is crucial for this role. Prepare to discuss how you ensure accuracy in your work, especially when processing orders or handling customer queries. Consider sharing a specific instance where your attention to detail made a difference.
✨Research the Company Culture
Understand dormakaba's family business culture and values. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a positive workplace environment.
