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- Tasks: Join us as a Customer Support Coordinator, handling customer enquiries and orders for door hardware.
- Company: dormakaba is a leading global company in smart access solutions with a family business culture.
- Benefits: Enjoy 25 days annual leave, enhanced pension, healthcare support, and a 3pm finish on Fridays!
- Why this job: Be part of a supportive team that values innovation and offers career progression opportunities.
- Qualifications: Experience in customer service, attention to detail, and familiarity with SAP or similar systems required.
- Other info: This role is based in Bridgnorth, Shropshire, with a focus on technical product knowledge.
The predicted salary is between 28800 - 43200 £ per year.
At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. In the UK, we offer training opportunities, as well as career progression and support over 330 employees in the field and within our various different UK office locations.
Do you have a confident manner, excellent attention to detail and are comfortable with the use of SAP or other IT based systems? Our Aluspec brand, which is part of the dormakaba UK group, is looking for an additional Sales Support Coordinator to join us at our Bridgnorth branch in Shropshire.
Your Tasks:
- Deal with all internal and external customer enquiries regarding parts and components used in the installation, maintenance and repairs of automatic and manual doors from various manufacturers.
- Take orders for parts and technical systems via email or over the phone, ensuring attention to detail and accuracy.
- Handle orders from a variety of 3rd party businesses and our own external sales team, as well as customer credit enquiries and stock queries.
- Keep up to date with the industry's latest innovations and products.
- Take ownership and deliver the best internal sales support to each customer.
Hours of work: 0800-1700 Mon-Thursday, 0800-1500 on Friday.
Your Skills:
- Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and high data entry accuracy.
- Knowledge of SAP or other online order processing systems.
- Strong communication and organisational skills, with the ability to develop good relationships with internal and external stakeholders.
- A desire to learn about the technical elements of the product range to offer best in class support to our customers.
Our offering:
- 25 Days Annual Leave + Bank Holidays.
- Holiday Purchase Scheme (buy up to 3 additional days across 12 months).
- Enhanced Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%).
- 3pm Finish on Fridays.
- Life Assurance.
- Healthcare Support, including an Employee Support and Assistance Programme.
- Health & Wellbeing App including Digital GP Service.
- Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees.
- Employee Discounts scheme.
Interested? Follow the link to apply online (listed as Trade Counter Sales Assistant). We look forward to hearing from you!
Customer Support Coordinator in Bridgnorth employer: dormakaba
Contact Detail:
dormakaba Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator in Bridgnorth
✨Tip Number 1
Familiarise yourself with dormakaba's products and services. Understanding their range of automatic and manual doors will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your SAP skills or any similar order processing systems. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in customer service environments. Think of specific examples where you've successfully handled customer inquiries or resolved issues, as this will highlight your suitability for the role.
✨Tip Number 4
Showcase your communication and organisational skills. Be ready to explain how you've built relationships with stakeholders in previous roles, as this is crucial for a Sales Support Coordinator.
We think you need these skills to ace Customer Support Coordinator in Bridgnorth
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Support Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, particularly in fast-paced environments. Mention your familiarity with SAP or similar systems, as this is crucial for the role.
Showcase Your Skills: Demonstrate your attention to detail and communication skills in your application. Provide specific examples of how you've successfully managed customer enquiries or resolved issues in past roles.
Express Your Interest: Convey your enthusiasm for the role and the company in your cover letter. Mention your interest in the technical aspects of the products and your desire to learn more about the industry, which will show your commitment to the position.
How to prepare for a job interview at dormakaba
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer inquiries and resolved issues, as this role heavily relies on excellent communication and relationship-building skills.
✨Demonstrate Technical Aptitude
Since the position requires knowledge of SAP or similar systems, be prepared to discuss your experience with these tools. If you have any relevant certifications or training, mention them to show your commitment to learning and adapting to new technologies.
✨Emphasise Attention to Detail
Given the importance of accuracy in processing orders and handling customer queries, provide examples that demonstrate your attention to detail. You might want to discuss a time when your meticulousness led to a positive outcome for a customer or your team.
✨Express Your Interest in the Industry
Show your enthusiasm for the door hardware industry and your willingness to learn about its latest innovations. Research dormakaba and its products beforehand, and be ready to discuss how you can contribute to their mission of being a trusted partner in smart and secure access solutions.
