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- Tasks: Support clinicians and patients by coordinating out-of-hours services and managing appointments.
- Company: Join a dedicated GP Federation focused on high-quality, patient-centred care.
- Benefits: Enjoy 27-33 days annual leave and flexible working hours.
- Why this job: Make a real difference in healthcare while developing your administrative skills.
- Qualifications: Strong communication skills and confidence with digital systems required.
- Other info: Great opportunity for problem-solvers who thrive in a collaborative environment.
The predicted salary is between 13 - 16 £ per hour.
Hours per week: Part-time (Up to 15 hours), ideally Monday to Friday, 3 hours per day. Must be able to work occasional evenings and Saturdays to cover the team.
Job Location: Across Leatherhead, Fetcham and Bookham sites.
Travel: Access to a car may be required to fulfil the needs of the role. Reasonable adjustments will be considered in line with the Equality Act.
This role supports the delivery of Extended Access (out-of-hours) services across the Primary Care Network. Working flexibly for regular hours and with the capacity to cover evenings and weekends, the post-holder will provide administrative and coordination support to clinicians, patients and services to ensure clinics run smoothly, safely and efficiently.
The role requires confidence working independently, often without immediate access to line management, alongside strong communication skills, good judgement and a calm, patient-focused approach. This is an excellent opportunity for someone who enjoys problem-solving, working with a range of professionals, and supporting high-quality patient care within a collaborative PCN environment.
Main duties of the job:
- During standard working hours, the post-holder will carry out administrative tasks associated with EA clinics. Contact will be made with patients and member practices.
- Future appointment sessions will be checked, and any inappropriate bookings managed.
- The post-holder will also regularly support member practices with administrative tasks, either based at one of our GP practice sites or remotely.
- There is an expectation that the post-holder will participate in our Extended Access reception rota, with a minimum of two evening sessions per month.
- During the course of this work, the post-holder will act as a first point of contact for patients, clinicians and services, providing reception and administrative support for out-of-hours clinics.
- Training will be provided for relevant systems; however, the post-holder should be confident with using digital systems and standard office software.
- There will be a requirement to work across multiple PCN sites.
About us: Leatherhead Primary Care Network brings together local GP practices to work as one team, improving access to care and supporting better outcomes for our community. We deliver a range of services across our practices, including Extended Access, with a strong focus on providing joined-up, patient-centred care.
DHC is a GP Federation dedicated to supporting the local population in Surrey by providing high-quality healthcare. We place people at the centre of everything we do. We provide a wide range of quality healthcare services, including elective care, Talking Therapies, and community healthcare, which we integrate and coordinate with primary care.
We are registered with the CQC (Care Quality Commission) and are an accredited AQP (Any Qualified Provider). DHC is working at the centre of the local health system and Neighbourhoods, to evolve and deliver integrated care which requires strong partnerships with many organisations. In all our services, we aim to put the patient at the centre of their care, make sure our services are easy to access by local patients and reduce waiting times for patients. We are well-placed to influence the wider system in making good choices for our population.
27-33 days annual leave plus.
Care Co-Ordinator employer: Dorking Healthcare Ltd.
Contact Detail:
Dorking Healthcare Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to the role of Care Co-Ordinator. Attend local events or join online forums where you can chat with professionals and learn about opportunities that might not be advertised.
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, but the more you practice, the better you'll feel. Try mock interviews with friends or family, focusing on common questions for administrative roles in healthcare.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the fast-paced environment of a Care Co-Ordinator.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're genuinely interested in joining our team and supporting high-quality patient care.
We think you need these skills to ace Care Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Co-Ordinator role. Highlight your relevant experience in administrative tasks and patient care, showing us how you can contribute to our team.
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and clinicians, let your written application reflect your strong communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how you've successfully solved problems in previous roles, especially in a healthcare or administrative setting.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your interest in joining our team and helps streamline the process!
How to prepare for a job interview at Dorking Healthcare Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Co-Ordinator role. Familiarise yourself with the key responsibilities, such as providing administrative support and coordinating with clinicians and patients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to handle difficult situations or relay important information clearly. This will demonstrate your ability to maintain a calm, patient-focused approach.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss specific instances where you've successfully resolved issues, especially in a healthcare or administrative context. Highlight your judgement and ability to work independently, as these are crucial for the role.
✨Understand the Importance of Flexibility
Since the job requires occasional evening and weekend work, be prepared to discuss your availability and willingness to adapt. Show that you understand the importance of flexibility in delivering high-quality patient care and that you're ready to step up when needed.
