At a Glance
- Tasks: Coordinate reception services and support the team in a busy outpatient environment.
- Company: Join Dorking Healthcare, a valued NHS organisation focused on high standards and teamwork.
- Benefits: Enjoy competitive salary, NHS pension, 27 days leave, and career development opportunities.
- Other info: Be part of a growing team dedicated to improving local healthcare services.
- Why this job: Make a real difference to patients while working in a supportive and friendly team.
- Qualifications: Organised, proactive, with strong communication and IT skills; experience in administration is a plus.
The predicted salary is between 23400 - 28600 £ per year.
As a Senior Receptionist, you will play a key role in supporting the smooth running of reception services across DHC Outpatient locations. Working closely with the Lead Receptionist, you will help coordinate the day-to-day work of the reception team, support staff, assist with rota planning and act as a point of escalation for more complex patient enquiries or issues. The role combines hands-on reception duties with team support and operational coordination, helping to ensure patients, clinicians, and colleagues receive a professional, efficient, and compassionate service.
You will also help investigate incidents, monitor performance and fill vacant clinic appointments to maximise capacity and reduce waiting times. This role combines reception duties with leadership and operational support. We are looking for someone who is organised, proactive, reliable, and patient-focused. You will need excellent communication skills, strong administrative ability and the confidence to manage competing priorities in a busy outpatient environment.
The successful candidate will be someone who takes ownership of tasks, works well under pressure, supports colleagues, maintains confidentiality, and is committed to improving the experience of patients and the wider team. Attention to detail, a positive attitude, and a commitment to continuous improvement are essential.
This is an excellent opportunity to join DHC Outpatients as part of an independent NHS organisation that values high standards, teamwork, and continuous improvement. You will be joining a service where your contribution can make a real difference to patients and colleagues every day, helping clinics run effectively, supporting the reception team, and playing an important part in delivering responsive, patient-centred outpatient care.
DHC provides a wide range of high-quality healthcare services across Surrey and Sussex and is proud to be rated Good by the Care Quality Commission (CQC) and accredited as an Any Qualified Provider (AQP). Our vision is to continually improve local services by delivering first-class care and reducing waiting times. We offer a supportive, collaborative environment where staff are valued, encouraged to develop, and empowered to make a positive difference to patients every day.
- Competitive salaries
- Membership of the NHS pension scheme
- 27 days annual leave plus bank holidays, increasing with length of service
- Access to an Employee Assistance Programme
- Opportunities for training, development and career progression
- Some of our sites have free on-site parking (subject to availability)
DHC actively encourages and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.
Senior Receptionist in Dorking employer: Dorking Healthcare Limited
Dorking Healthcare Limited is an excellent employer, offering a supportive work culture that values communication and empathy in the healthcare sector. Employees benefit from access to the NHS pension scheme, comprehensive training, and clear pathways for career progression, making it an ideal place for those looking to grow in their roles while contributing to patient care across multiple sites.
Contact Details:
Dorking Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in Dorking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dorking Healthcare Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dorking Healthcare Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Receptionist in Dorking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dorking Healthcare Limited:Your cover letter is your chance to shine! Tell us why you want to work at Dorking Healthcare Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dorking Healthcare Limited!
How to prepare for a job interview at Dorking Healthcare Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
