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- Tasks: Lead a dedicated care team, ensuring high-quality service and client satisfaction.
- Company: Join a family-run business committed to enhancing lives through exceptional care.
- Benefits: Competitive salary, 28 days holiday, and opportunities for training and career growth.
- Other info: Dynamic work environment with structured shifts and excellent support for staff development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care supervision and NVQ Level 3 in Health & Social Care required.
The predicted salary is between 26500 - 30000 £ per year.
Doris Jones Ltd is seeking a dedicated Team Leader on a full-time, permanent basis to join our team based in Westcliff-on-Sea, Essex. Fantastic company benefits include:
- Competitive Salary: £26,500 - £30,000 per annum (dependent on experience) plus additional on-call payments for out-of-hours cover
- Holiday: 28 days paid holiday, including Bank Holidays, with an extra day to celebrate your birthday
- Additional: Opportunities for training and career progression, Structured shift patterns planned 2 months in advance
About the role: We're looking for an experienced and organised Team Leader to support our Client Services Team, working closely with the Registered Manager to deliver high-quality, compliant care services. You will play a key role in overseeing client care, supervising staff, and supporting day-to-day operations to ensure outstanding service delivery. This is a full-time role working 37.5 hours per week across Monday to Sunday. Office hours are Monday to Thursday 07:00-18:00 and Friday 08:00-16:00, with shifts rotating between 07:00-15:00, 08:30-16:30, and 10:00-18:00. The role includes a minimum of one weekend shift (working from home), either 06:00-14:00 or 10:00-18:00, with additional out-of-hours support provided on a rota basis.
Main duties and responsibilities:
- Support care delivery including new enquiries, client assessments, care planning reviews, and maintaining accurate documentation
- Supervise care staff through one-to-one and group sessions to enhance service quality
- Manage client relationships, maintain records, carry out quality assurance checks, and liaise with third parties such as GPs and families
- Support staff training, development, and performance management, including assisting with training delivery
- Ensure compliance with policies, procedures, and health & safety requirements while maintaining accurate records
- Support daily operations, including system use, office administration, and maintaining an efficient working environment
- Provide out-of-hours support including remote monitoring, emergency response, and rota-based cover
About you: As a Team Leader, you will have significant experience within domiciliary care, reablement, or intermediate care, along with experience supervising care or health support workers in a community setting. You will hold a minimum NVQ Level 3 in Health & Social Care (or equivalent) and an ILM Level 3 qualification (or equivalent). You will have excellent communication skills, strong organisational ability, and attention to detail, with the ability to work under pressure and make sound decisions. You will be proficient in Microsoft Word, Excel, and Outlook, and confident learning new systems and processes. You will be self-motivated, professional, and able to handle sensitive situations with care and clarity. A willingness to undertake an enhanced DBS check is required. A full UK driving licence and access to a vehicle is essential.
Why Doris Jones: At Doris Jones, we are a proud family-run business dedicated to enhancing the lives of our clients. We are committed to delivering high-quality, person-centred care and supporting our teams to provide outstanding service through collaboration, professionalism, and continuous development.
If you have the relevant skills for this Team Leader (Client Services / Care) role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Additional information: The post is subject to an Enhanced DBS check and candidates must be authorised to work in the UK.
Team Leader in Southend-on-Sea employer: Doris Jones
Contact Detail:
Doris Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and client services. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past achievements in care management and staff supervision. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen directly by the hiring team at Doris Jones Ltd. Plus, it shows you're genuinely interested in joining their fantastic team.
We think you need these skills to ace Team Leader in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant qualifications, especially your NVQ Level 3 in Health & Social Care, and any supervisory experience you've had.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Team Leader role. Share specific examples of how you've successfully managed teams or improved care services in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through to show us who you are.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Doris Jones
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Team Leader in Client Services. Brush up on your knowledge of care delivery, client assessments, and quality assurance checks. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully supervised staff or managed client relationships. Highlight how you’ve enhanced service quality or supported staff training. This will demonstrate your capability to lead and inspire a team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you had to make tough decisions under pressure, and be ready to explain your thought process. This will showcase your critical thinking and decision-making abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, opportunities for training, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.