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- Tasks: Lead a dedicated team to deliver high-quality care services and support client needs.
- Company: Join a proud family-run business committed to enhancing lives through exceptional care.
- Benefits: Enjoy a competitive salary, 28 days holiday, and opportunities for training and career progression.
- Other info: Flexible shifts with structured planning and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care supervision and NVQ Level 3 in Health & Social Care required.
The predicted salary is between 26500 - 30000 £ per year.
Doris Jones Ltd is seeking a dedicated Team Leader on a full-time, permanent basis to join our team based in Westcliff-on-Sea, Essex.
Fantastic company benefits include:
- Competitive Salary: £26,500 - £30,000 per annum (dependent on experience) plus additional on-call payments for out-of-hours cover
- Holiday: 28 days paid holiday, including Bank Holidays, with an extra day to celebrate your birthday
- Additional: Opportunities for training and career progression, Structured shift patterns planned 2 months in advance
About the role:
We are looking for an experienced and organised Team Leader to support our Client Services Team, working closely with the Registered Manager to deliver high-quality, compliant care services. You will play a key role in overseeing client care, supervising staff, and supporting day-to-day operations to ensure outstanding service delivery. This is a full-time role working 37.5 hours per week across Monday to Sunday. Office hours are Monday to Thursday 07:00-18:00 and Friday 08:00-16:00, with shifts rotating between 07:00-15:00, 08:30-16:30, and 10:00-18:00. The role includes a minimum of one weekend shift (working from home), either 06:00-14:00 or 10:00-18:00, with additional out-of-hours support provided on a rota basis.
Main duties and responsibilities:
- Support care delivery including new enquiries, client assessments, care planning reviews, and maintaining accurate documentation
- Supervise care staff through one-to-one and group sessions to enhance service quality
- Manage client relationships, maintain records, carry out quality assurance checks, and liaise with third parties such as GPs and families
- Support staff training, development, and performance management, including assisting with training delivery
- Ensure compliance with policies, procedures, and health & safety requirements while maintaining accurate records
- Support daily operations, including system use, office administration, and maintaining an efficient working environment
- Provide out-of-hours support including remote monitoring, emergency response, and rota-based cover
About you:
As a Team Leader, you will have significant experience within domiciliary care, reablement, or intermediate care, along with experience supervising care or health support workers in a community setting. You will hold a minimum NVQ Level 3 in Health & Social Care (or equivalent) and an ILM Level 3 qualification (or equivalent). You will have excellent communication skills, strong organisational ability, and attention to detail, with the ability to work under pressure and make sound decisions. You will be proficient in Microsoft Word, Excel, and Outlook, and confident learning new systems and processes. You will be self-motivated, professional, and able to handle sensitive situations with care and clarity. A willingness to undertake an enhanced DBS check is required. A full UK driving licence and access to a vehicle is essential.
Why Doris Jones:
At Doris Jones, we are a proud family-run business dedicated to enhancing the lives of our clients. We are committed to delivering high-quality, person-centred care and supporting our teams to provide outstanding service through collaboration, professionalism, and continuous development.
If you have the relevant skills for this Team Leader (Client Services / Care) role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Additional information: The post is subject to an Enhanced DBS check and candidates must be authorised to work in the UK.
Team Leader in Chelmsford employer: Doris Jones
Contact Detail:
Doris Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Chelmsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Doris Jones Ltd. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Team Leader and be ready to share specific examples of your past successes in care management.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and are ready to represent the high standards of care that Doris Jones stands for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Team Leader in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in care services and any leadership roles you've held. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love hearing personal stories that connect to our mission at Doris Jones.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, just like we practice in our care services.
Apply Through Our Website: Don't forget to apply through our website for the best chance of being noticed! We review applications directly, so make sure you submit your CV and cover letter there. We can't wait to hear from you!
How to prepare for a job interview at Doris Jones
✨Know Your Stuff
Make sure you brush up on your knowledge of domiciliary care and the specific responsibilities of a Team Leader. Familiarise yourself with the key duties mentioned in the job description, like client assessments and staff supervision, so you can speak confidently about how your experience aligns.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've successfully supervised staff or improved service quality. Be ready to discuss how you handle challenges and support your team, as this will demonstrate your fit for the role.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in Doris Jones Ltd and helps you assess if it’s the right fit for you.
✨Be Professional Yet Approachable
While it's important to maintain professionalism, don’t forget to let your personality shine through. Being approachable and personable can set you apart from other candidates. Remember, they’re looking for someone who can connect with clients and staff alike!