At a Glance
- Tasks: Lead daily operations and drive business growth in a respected home care company.
- Company: Join an outstanding-rated home care company with a focus on innovation and teamwork.
- Benefits: Competitive salary, performance bonuses, pension, and generous holiday allowance.
- Other info: Opportunity to open a second branch and develop high-performing teams.
- Why this job: Shape the future of a growing business and make a real impact in the community.
- Qualifications: Proven senior management experience and strong leadership skills required.
The predicted salary is between 60000 - 70000 £ per year.
Are you an ambitious operational leader looking for the opportunity to shape the future of a growing business? We are looking for an experienced General Manager to lead the day-to-day operations of our established, “Outstanding”-rated home care company. This is a rare opportunity to work alongside the Directors to drive business growth, develop high-performing teams, and play a key role in opening our second branch. This is more than a management role - it is an opportunity to influence the future direction of a successful and respected local business.
About the Role
Reporting directly to the Directors, you will take overall responsibility for the operational performance of the business, leading our management team and ensuring every part of the organisation operates efficiently, commercially and in line with our values. You will directly line-manage our Registered Manager, Roster Supervisor and Operations Supervisor, providing leadership, support and holding them accountable for their teams’ performance. You'll also help lead our next stage of growth, including planning for the launch of a second branch.
Key Responsibilities
- Lead the day-to-day operations of the business
- Develop and deliver business growth strategies
- Build client numbers while maintaining excellent service quality
- Lead recruitment and workforce planning
- Manage and develop the office leadership team
- Improve scheduling efficiency and operational performance
- Oversee HR processes, compliance and workforce development
- Drive the adoption of technology and AI to improve productivity
- Prepare for CQC inspections and ensure regulatory compliance
- Produce meaningful KPIs and management reports for the Directors
- Lead planning for the successful opening of a second branch
About You
We're looking for someone who combines commercial thinking, outstanding leadership skills and a practical, hands-on approach. You'll ideally have:
- A proven track record in a senior management role
- Experience leading multi-disciplinary teams
- Strong commercial awareness with a proven ability to improve profitability
- Experience growing a business or expanding services
- Excellent organisational and operational management skills
- Outstanding communication and people leadership abilities
- Excellent Microsoft 365 skills and experience of business management systems
- A positive and curious attitude towards technology, automation and AI
- Sound judgement and strong attention to detail
- Experience opening a new branch or service
- Degree or equivalent management qualification
- Experience within the home care or health and social care sector would be advantageous
What We Offer
Salary of £60,000–£70,000 Performance-related bonus Pension 28 days' holiday (including)
General Manager employer: Doris Jones Limited
At Doris Jones, we pride ourselves on being an exceptional employer that values compassion and professionalism in every aspect of our work. Our supportive work culture fosters personal growth and development, offering opportunities for training and advancement while ensuring a healthy work-life balance in a part-time role. Join us in making a meaningful impact in the lives of our clients and their families, all within a warm and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Doris Jones Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Doris Jones Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Doris Jones Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Doris Jones Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Doris Jones Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Doris Jones Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Doris Jones Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Doris Jones Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Doris Jones Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
