At a Glance
- Tasks: Provide top-notch tech support and manage IT systems across the Dorchester Collection.
- Company: Join a prestigious hotel group known for excellence and innovation.
- Benefits: Enjoy complimentary stays, discounts, and world-class development opportunities.
- Other info: Flexible working hours with exciting social events and wellness perks.
- Why this job: Be part of a legendary team and enhance your IT skills in a dynamic environment.
- Qualifications: Previous IT support experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We care about your career and are known for having the absolute best people in the industry. As a Global IT – Support Technician you will be part of a team that delivers world‑class tech support across the Dorchester Collection. You will learn from fellow Legends and our award‑winning learning academy, enabling you to achieve the highest standards of craft, service and leadership.
Responsibilities
- Day‑to‑day oversight and administration of the Dorchester Collection IT infrastructure and third‑party providers that deliver support for both physical and virtualised environments.
- Configure and support systems to maximise availability and reliability.
- Provide first‑ and second‑line support to the helpdesk team and end users across the corporate office and internationally.
- Deploy, install and provide ongoing support for computer hardware and software.
- Facilitate IT education and awareness programmes for users.
- Assist in the delivery of new systems and projects to enhance the infrastructure, including hotel‑wide projects.
- Participate in incident management and response activities, including communications.
- Adhere to industry standards, best practices and compliance requirements.
Qualifications
- Previous experience in an IT technical support role, preferably within a mid‑ to enterprise‑size business.
- Experience administering Microsoft cloud technologies, Active Directory Users and Computers, and Microsoft Office 365.
- Strong communication skills in English, both written and verbal.
- Knowledge of server and desktop hardware support, deployment and troubleshooting.
- Understanding of LAN, WAN and wireless networking technologies.
- Experience with virtualised infrastructure is an advantage.
- Industry certifications such as ITIL, MCSA/MCSE, CCNA or a computing‑related degree are highly advantageous.
Benefits
- Complimentary stays with breakfast included at all 10 Dorchester Collection hotels.
- 50% discount at bars and restaurants within the Dorchester Collection hotels.
- £750 referral bonus scheme.
- World‑class development opportunities.
- Social events throughout the year.
- Workday lunches via a prepaid contactless card.
- Season ticket loan and cycle‑to‑work scheme.
- Exclusive access to a discount platform featuring thousands of retailers.
- Subsidised access to gyms, fitness classes and wellness experiences.
- Competitive retirement scheme.
Working Hours & Location
Hours of operation: Monday to Friday, 9:00 a.m. – 5:30 p.m., with a core requirement of on‑call support outside these hours. The role is based in our corporate office in Knightsbridge.
Global IT - Support Technician employer: Dorchester Services
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Global IT - Support Technicians. With access to world-class training, generous benefits including complimentary hotel stays and discounts, and a supportive team environment in the heart of Knightsbridge, we empower our employees to excel in their careers while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT - Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at the Dorchester Collection on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! If you have experience with Microsoft cloud technologies or virtualised infrastructure, be ready to discuss specific examples during interviews. We want to see how you can bring value to our team!
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT support scenarios and how you’d handle them. We love candidates who can think on their feet and demonstrate problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team.
We think you need these skills to ace Global IT - Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global IT - Support Technician role. Highlight your relevant experience with Microsoft cloud technologies and any industry certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We love seeing candidates who can express themselves effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Dorchester Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft cloud technologies, Active Directory, and Office 365. Be ready to discuss your previous experiences with these tools and how you've used them to solve problems in past roles.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about examples where you've done this successfully.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific instances where you managed incidents or provided support, and be ready to walk the interviewer through your thought process and actions.
✨Demonstrate Your Passion for IT
Let your enthusiasm for technology shine through! Share any personal projects or learning experiences that showcase your commitment to staying updated in the IT field. This will help you stand out as a candidate who truly cares about their craft.
