Food & Beverage Administrator

To provide a comprehensive and efficient administrative service to the Food & Beverage team. To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience.

Responsibilities:

• Typing and sending all F&B department's related correspondence, menus, and other materials, including restaurant enquiries and confirmations.
• Compose letters on behalf of the F&B team in line with Coworth Park standards.
• Type special menus for groups, promotions, etc., and other menus as required.
• Operate and manage the computer system according to office procedures; file documents in a logical and easily accessible system.
• Maintain an up-to-date filing system and accurate trace system.
• Manage office supplies and hotel collateral, ensuring stationery is available and stocked.
• Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail.
• Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller.
• Meet and greet visitors, create a warm welcome, conduct show rounds and deal with enquiries professionally.
• Assist in research for promotions, projects and competitor analysis.
• Attend meetings and take minutes as required.
• Ensure office, kitchen and reception areas are kept tidy and clean at all times.
• Receive and coordinate pick up of deliveries.
• Coordinate meeting room diary and ensure meeting room is set up accordingly.
• Take reservations and accurately record any special requirements, payment and contact details; confirm reservations verbally and in writing ensuring special requirements are referred to; respond to all external and internal F&B enquiries within 24 hours; ensure timely and efficient internal communication on all details to a reservation (e.g., menu and wine choice, final number of guests, menu/place card requirements) to relevant departments.
• Comply with all statutory and company health and safety, fire, bomb and security regulations; ensure job required certificates are kept up to date.
• You may be asked to complete other tasks and duties as required and may need to adjust hours to cover business needs.

Qualifications:

• Hospitality background.
• Previous experience within an operational role.
• Strong administration skills with office management experience.
• Proficient in MS Office.
• Previous experience in Opera and Delphi.
• Knowledge of food & beverage.
• Excellent written and spoken English.
• Good organisational skills; ability to prioritise work load and work to deadlines within a pressurised environment.
• Takes initiative; self-starter; immaculately presented; team player.
• Experience of taking minutes at meetings.

Benefits:

• Competitive salary of £25,536.80 per annum plus excellent service charge.
• Complimentary nights with breakfast within Dorchester Collection.
• 50% F&B discount at selected restaurants at The Dorchester and Coworth Park.
• Very generous Employee Introductory Scheme offered.
• Team members' awards and incentives schemes.
• Contributory pension scheme entitlement from date of commencement.
• Life assurance cover for all team members.
• Uniform laundered complimentary.
• Complimentary meals whilst on duty at team members' restaurants.
• Complimentary Internet at allocated computers in team areas.
• Cycle to work scheme.
• Occupational Health, including subsidized massage treatments and health clinics.
• Complimentary Eye Test for VDU users.