At a Glance
- Tasks: Support IT infrastructure and provide top-notch helpdesk assistance to users globally.
- Company: Join the prestigious Dorchester Collection, known for excellence and innovation.
- Benefits: Enjoy complimentary hotel stays, discounts, and world-class development opportunities.
- Other info: Flexible working hours with on-call support and excellent career growth potential.
- Why this job: Become a legend in IT while making a real impact in a dynamic environment.
- Qualifications: Experience in IT support, Microsoft cloud technologies, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Global IT Support Technician, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
The stages of the recruitment process are:
- First Stage interview with Head of Infrastructure & IT Support
- Second Stage interview with our Global IT Leads Technical Delivery
- Final Stage interview with People & Talent Specialist and Head of Infrastructure & IT Support
As a Global IT - Support Technician at Dorchester Collection, here are just some of the great benefits you will receive:
- Complimentary stays with breakfast included in all 10 Dorchester Collection hotels.
- 50% off at bars and restaurants within all of our Dorchester Collection hotels.
- £750 Refer a friend bonus scheme.
- World class development opportunities.
- Social events throughout the year.
- Workday Lunches in the form of a prepaid contactless card.
- Season ticket loan and cycle to work scheme.
- Exclusive Access to a discount platform featuring 1000s of retailers.
- Subsidised access to gyms, fitness classes and wellness experiences.
- Competitive retirement scheme.
You will be responsible for day-to-day oversight and administration of Dorchester Collection IT infrastructure and the third-party providers that deliver support for the physical and virtualised infrastructure. The corporate IT support team ensures that all systems are configured and supported in such a way as to maximise availability of systems. In this role, you will be responsible for providing support to helpdesk team members and end users.
Day to day, you will be responsible for:
- Systems Administration - Deployment, installation and ongoing support of computer hardware and software.
- Support - 1st / 2nd line support reference for Dorchester Collection employees in the corporate office and internationally.
- Education - Facilitate in user IT education and awareness programs and initiatives.
- Project Delivery - Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally.
- Incident Management - Participate as required in incident management and response, including communications.
- Compliance - Adhere to standards and best practices.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Global IT Support Technician, you will have the opportunity to bring these to life and continue to create our legacy.
The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on-call support outside of these working hours. We are based in our corporate office in Knightsbridge.
You will bring your unique personality and passion to the role and the team. You will have previous experience in an IT Technical Support or similar role, preferably within a mid to enterprise size business. You will have experience with administration of Microsoft cloud technologies, Active Directory Users and Computers, and Microsoft Office 365. English is the primary language used in our office. You can comfortably communicate in this language, both verbally and written. You will bring your knowledge of server and desktop hardware support and deployment, and of networking configuration and troubleshooting. Understanding of LAN, WAN & Wireless networking technologies. Administration of virtualised infrastructure is a key advantage. Any of the following industry certifications are highly advantageous: ITIL, MCSA/MCSE, CCNA or Computing related degree.
Global IT - Support Technician employer: DORCHESTER SERVICES LIMITED t/as Dorchester Collection
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering our Global IT Support Technicians unparalleled opportunities for professional growth and development through our award-winning learning academy. With a vibrant work culture that values passion, personality, and collaboration, employees enjoy fantastic benefits including complimentary hotel stays, generous discounts, and a competitive retirement scheme, all while working in the prestigious Knightsbridge area.
Contact Details:
DORCHESTER SERVICES LIMITED t/as Dorchester Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global IT - Support Technician
✨Tip Number 1
Get to know the company culture! Before your interviews, dive into Dorchester Collection's values and mission. This way, you can show how your personality and passion align with their ethos during your chats with the team.
✨Tip Number 2
Practice makes perfect! Prepare for those technical questions by brushing up on your knowledge of Microsoft cloud technologies and networking. We recommend running through common scenarios you might face in the role to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After each interview stage, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your interest in the company right from the start. Let’s get you that Global IT Support Technician role!
We think you need these skills to ace Global IT - Support Technician
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for IT shine through! We want to see how excited you are about the role and the impact you can make as a Global IT Support Technician.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience with Microsoft cloud technologies, Active Directory, and any relevant certifications. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in IT!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DORCHESTER SERVICES LIMITED t/as Dorchester Collection
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft cloud technologies, Active Directory, and Office 365. Be ready to discuss your experience with server and desktop hardware support, as well as networking configurations. The more confident you are in your tech skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about incidents you've managed or resolved, and be ready to explain your thought process. This will demonstrate your ability to handle real-world challenges and show that you're proactive in finding solutions.
✨Emphasise Teamwork and Communication
Since this role involves working closely with helpdesk team members and end users, highlight your teamwork and communication skills. Share experiences where you've collaborated effectively or facilitated user education programs. This will show that you can work well within a team and contribute positively to the company culture.
✨Align with Company Values
Familiarise yourself with the company's values: Passion, Personality, Respect, Working Together, and Creativity. Think of examples from your past experiences that reflect these values. During the interview, weave these into your answers to demonstrate that you not only have the skills but also fit well with their culture.
