Despatch Supervisor

Reporting To: Logistics Manager Location: Trentham Hours: 08:00 – 16:00 (37.5 hrs per week) Job Purpose To supervise a team of 4, despatch, packing, export, and goods inwards operations within a manufacturing environment. This hands-on role includes operation of heavy-duty overhead cranes and forklift trucks across several buildings. There are potential future responsibilities as a trainer for lifting and handling activities. Must be computer literate to manage the required processes on the company ERP system plus common tasks in Microsoft Excel / Word and other Office packages. Key Responsibilities Despatch & Packing • Coordinate outbound shipments in line with production schedules and customer requirements • Supervise packing of engineered products and components to meet quality and specification standards • Maintain packaging accuracy, integrity, and compliance with labelling policies • Liaise with hauliers and transport teams for collections and deliveries Export Duties • Ensure that the correct commercial invoices, packing lists, customs declarations, and certificates of origin are assigned to goods being despatched • Work with freight forwarders and customs agents to ensure best value and service is achieved for the company • Maintain export documentation in accordance with audit and legal standards Goods Inwards • Receive and inspect incoming materials and deliveries • Validate items against purchase orders and resolve discrepancies • Record deliveries using ERP system • Coordinate safe unloading and storage of goods Equipment Operation • Safely operate overhead cranes for lifting and moving heavy components • Use forklift trucks for material handling and pallet movement • Maintain certification and logbook of equipment operations • Adhere to strict safety protocols for machinery use Team Leadership & Training • Supervise logistics and warehouse operatives across multiple areas • Manage team workload based on operational priorities • Provide coaching and performance feedback Systems & Compliance • Use ERP system for tracking goods in/out, despatch, and stock control • Ensure HSE compliance throughout operations • Drive continuous improvement in packing, storage, and workflow processes Person Specification Criteria Details Experience 3+ years in logistics within engineering/manufacturing Equipment Certification Forklift and overhead crane certification (or willingness to attain) Export Knowledge Familiar with shipping paperwork and international regulations Technical Familiarity Knowledge of engineered components and packing requirements IT Proficiency Computer literate, including Microsoft Office and ERP systems Leadership Ability to lead a multi-functional team and foster development Compliance Awareness Strong understanding of HSE and trade compliance standards Working Conditions • Based in a production environment • Hands-on role involving physical activity and heavy equipment • Shift flexibility and overtime may be required from time to time • Fast-paced environment with high standards for safety and precision Other • Must be eligible for enhanced UK national security clearance which requires you to be a UK passport holder and willing to obtain this as required For more information or a confidential call please apply