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- Tasks: Lead a dynamic team to deliver exceptional luxury guest experiences.
- Company: Prestigious hospitality company known for excellence and inclusivity.
- Benefits: Competitive perks and a supportive work environment.
- Why this job: Join a passionate team and shape unforgettable guest experiences.
- Qualifications: Experience in managing multi-cultural teams and a love for luxury service.
- Other info: Great opportunity for career growth in a vibrant industry.
The predicted salary is between 36000 - 60000 £ per year.
A prestigious hospitality company is looking for a Customer Service Manager in Westminster, London. The role involves leading a dynamic team, ensuring exceptional guest experiences, and driving a culture of excellence and inclusivity. The ideal candidate will have a strong background in managing multi-cultural teams and a passion for luxury customer service.
Responsibilities include:
- Recruitment
- Training
- Performance management
- Advocating company values
Competitive perks and a supportive environment await the right candidate.
Global Contact Centre Leader - Luxury Guest Experience in Westminster employer: Dorchester Hotel Ltd.
Contact Detail:
Dorchester Hotel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Contact Centre Leader - Luxury Guest Experience in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in luxury customer service. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to interview, share specific examples of how you've successfully managed multi-cultural teams. This will highlight your ability to drive a culture of excellence and inclusivity.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various guest scenarios and team challenges. This will demonstrate your passion for luxury customer service and your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Global Contact Centre Leader - Luxury Guest Experience in Westminster
Some tips for your application 🫡
Show Your Passion for Luxury Service: When writing your application, let your passion for luxury customer service shine through. Share specific examples of how you've gone above and beyond to create exceptional guest experiences in your previous roles.
Highlight Your Leadership Skills: Make sure to emphasise your experience in leading multi-cultural teams. We want to see how you've fostered inclusivity and excellence in your past positions, so don’t hold back on those success stories!
Tailor Your Application: Take the time to tailor your CV and cover letter to the job description. Use keywords from the listing to show that you understand what we’re looking for and how you fit into our vision for a dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Westminster!
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Know Your Luxury Service
Make sure you understand what luxury customer service means. Research the company’s values and how they translate into exceptional guest experiences. Be ready to share examples of how you've delivered top-notch service in previous roles.
✨Showcase Your Leadership Skills
As a Global Contact Centre Leader, you'll need to demonstrate your ability to lead multi-cultural teams. Prepare specific examples of how you've successfully managed diverse groups, focusing on inclusivity and team dynamics.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about challenges you've faced in customer service and how you resolved them, especially in high-pressure environments typical of luxury hospitality.
✨Emphasise Cultural Awareness
Given the role's focus on multi-cultural teams, be prepared to discuss your experience with different cultures. Highlight any training or initiatives you've led that fostered inclusivity and understanding within your teams.
