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- Tasks: Be the welcoming face of our spa, managing appointments and ensuring guests feel valued.
- Company: Join The Dorchester Hotel, a top-rated workplace known for its inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in fun social events and access tailored training opportunities.
- Why this job: Kickstart your career in luxury hospitality while making a real impact on guest experiences.
- Qualifications: Experience in spa or luxury reception roles and excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Spa Receptionist at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry.
When you join us as a Spa Receptionist at The Dorchester Hotel, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team.
What you will get:
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts; benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
What you will do:
As a Spa Receptionist at The Dorchester, you will be the first point of contact for our guests seeking relaxation, wellness, and exceptional care. You will ensure each visit begins and ends with a warm, professional interaction that reflects our commitment to five-star service. In this role, you will:
- Manage spa appointments throughout the day, including scheduling, modifying, and confirming bookings with accuracy and care.
- Provide a gracious welcome and fond farewell, ensuring guests feel valued from the moment they arrive.
- Carry out spa show rounds, introducing guests to the spa environment, explaining services, and promoting treatments that best meet their needs.
- Follow opening and closing procedures, including system shutdown, daily financial balancing, and accurate cashing up.
- Fulfil special requests from guests such as pairing them with their preferred therapist, adjusting treatment sequences to suit medical needs, or arranging personalised touches for special occasions.
- Liaise with the spa team to ensure smooth service delivery, making sure guest information is communicated clearly and respectfully.
Your attention to detail and intuitive understanding of guest needs will help create an experience that is seamless, restorative, and truly memorable.
What you will bring:
Essential Skills and Experience:
- Previous experience in a spa or luxury hospitality reception role.
- Proficiency in spa booking system (e.g., Premier Spa, Zenoti, MindBody, or similar).
- Excellent communication and organisational skills.
- Ability to remain calm, polite, and professional under pressure, particularly during peak periods.
- Strong sense of discretion, sensitivity, and service when handling guest needs.
- Fluent in English, both spoken and written, for confident communication with guests and colleagues.
Preferred Skills and Experience:
- Familiarity with spa treatments, terminology, and luxury wellness environments.
- Previous experience handling daily balancing and cashing up procedures.
- Confident in upselling spa services and retail products in a subtle and service-driven manner.
- An interest in wellness and beauty services, with the ability to build rapport with returning clients.
In this role, you will be more than a receptionist - you will be the calm, welcoming presence at the heart of a tranquil sanctuary. Your contributions will ensure every guest feels pampered, understood, and truly cared for.
Job Location: United Kingdom
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
Spa Receptionist employer: Dorchester Hotel Ltd.
Contact Detail:
Dorchester Hotel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the spa or hospitality industry. A personal recommendation can go a long way in landing that Spa Receptionist role.
✨Tip Number 2
Show your personality! When you get that interview, let your passion for wellness and customer service shine through. Remember, they’re looking for someone who fits into their vibrant culture, so be yourself and share your unique story.
✨Tip Number 3
Prepare for the unexpected! Think about common questions they might ask about handling guest requests or managing busy periods. Practising your responses will help you stay calm and collected during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for the spa industry and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the Spa Receptionist role. Highlight any relevant experience in luxury hospitality or spa environments, and don’t forget to mention your skills in managing bookings and providing excellent customer service.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Know the Spa Inside Out
Before your interview, take some time to research The Dorchester Hotel and its spa services. Familiarise yourself with the treatments offered and the booking systems they use. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Spa Receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled guest interactions in the past, especially in high-pressure situations.
✨Demonstrate Your Attention to Detail
Highlight your organisational skills and attention to detail. You could mention specific instances where you managed bookings or handled cash balancing accurately. This will reassure the interviewers that you can maintain the high standards expected at The Dorchester.
✨Emphasise Your Passion for Wellness
Express your enthusiasm for wellness and beauty services during the interview. Share any personal experiences or interests related to spa treatments. This will help you connect with the interviewers and show that you align with the hotel's values of passion and care.