Spa Director

Join us as a Spa Director at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Spa Director at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you\’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection. Enjoy Friends & Family stay discounts at our hotels and benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Well-being Support: Access immediate well-being advice alongside Bupa healthcare because we care about our employees.

What you\’ll do

As a Spa Director, your role involves overseeing the spa operations at The Dorchester Spa and The Spa at 45 Park Lane, ensuring their alignment with luxury standards and organisational goals. Your responsibilities include managing the spa teams alongside the Spa Manager, developing and implementing policies, and maintaining a high standard of guest experience. You will lead health and safety compliance by updating COSHH and risk assessments, ensuring proper licensing, and providing training for the team.

• Financial management: Create annual budgets, review profit and loss statements, and aim to exceed revenue targets. This includes monitoring payroll, expenses, and the profitability of services and retail offerings. Regularly reporting on performance metrics and managing supplier relationships will also be essential.
• People management: Lead recruitment, create detailed job descriptions, and oversee the training and development of staff. This includes conducting regular appraisals and addressing performance issues. Inspiring a culture of excellence and guest satisfaction while ensuring professional grooming standards and a sales-driven mindset are pivotal to the role.
• Sales and marketing responsibilities: Analyse business performance, conduct competitive analyses, and create both long- and short-term strategies for growth. You will also liaise with luxury brand partners to maintain alignment with the spa’s values and drive sales through collaboration with senior teams.

The items shared are the essence of a day in the life of a Spa Director, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you\’ll bring

Essential Skills and Experience

• Operational Management: Proven experience in managing complex spa operations and leading multidisciplinary teams.
• Health and Safety Expertise: Knowledge of COSHH, risk assessments, and compliance with licensing and government legislation.
• Financial Acumen: Skills in budgeting, profit and loss review, payroll management, and driving revenue through KPIs.
• People Management: Strong ability to recruit, train, and develop teams while addressing performance and maintaining high standards.
• IT Systems: Proficiency in systems such as Trybe, Opera, Nexus, and Core HR to ensure seamless operations.
• Strong verbal communication skills – English is the primary language used in our hotel.

Preferred Skills

• Sales and Marketing: Experience in competitor analysis, brand partnerships, and implementing growth strategies.
• Luxury Brand Alignment: Understanding of luxury standards and values, ensuring alignment with high-end branding.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process.

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London

Who we are

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs, you will be a part of creating a bespoke experience.

Reference

2019-1100

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