Restaurant Reservations Co-ordinator

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As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.

Position Overview:

• To provide a comprehensive and efficient administrative service to the Food & Beverage team.
• To manage the office environment providing an exceptional guest and colleague experience, by maintaining office essentials, coordinating administrative duties and anticipating customer needs in a professional manner ensuring a seamless service experience.

What you’ll get:

• Competitive salary plus excellent Service charge.
• Complimentary nights with breakfast within Dorchester Collection.
• 50% F&B discount at selected restaurants at The Dorchester and Coworth Park.
• Very generous Employee Introductory Scheme offered.
• Team members' awards and incentives schemes.
• Contributory pension scheme entitlement from date of commencement.
• Life assurance cover for all team members.
• Uniform laundered complimentary.
• Complimentary meals whilst on duty at our team members' restaurants.
• Complimentary Internet at allocated computers in team areas.
• Cycle to work scheme.
• Occupational Health, including subsidised massage treatments and health clinics.
• Complimentary Eye Test for VDU users.

What you’ll do:

• Typing and sending all F&B department’s related correspondence, menus etc. including those relating to some restaurant enquiries and confirmations.
• Compose letters on behalf of the F&B team in line with Coworth Park standards.
• Type special menus for groups, promotions etc. and other menus as required.
• Operate and manage the computer system according to office procedures, filing documents in a logical and easily accessible system.
• Maintain an up to date filing system and accurate trace system.
• Manage office supplies and hotel collateral, ensuring enough stationery is available and stocked.
• Sort, date stamp, distribute and collate post for F&B team and frank all outgoing mail.
• Answer the telephone within three rings in a friendly, courteous and efficient manner, providing accurate information to the caller.
• Meet and greet visitors, create a warm welcome, conduct show rounds and deal with all enquiries professionally.
• Assist in research for promotions, projects and competitor’s analysis etc.
• Attend meetings and take minutes as required.
• Ensure office, kitchen and reception areas are kept tidy and clean at all times.
• Receive and coordinate pick up of deliveries.
• Coordinate meeting room diary and ensure meeting room is set up accordingly.
• Take reservations and accurately record any special requirements, payment and contact details.
• Confirm reservations both verbally and in writing ensuring special requirements are referred to.
• Respond to all external and internal F&B enquiries (via email or website) within 24 hours.
• Ensure timely and efficient internal communication on all details to a reservation e.g. menu and wine choice, final number of guests, menu/place card requirements etc. to relevant departments.

Health & Safety:

• Comply with all statutory and company health and safety, fire, bomb and security regulations.
• Ensure job required certificates are kept up to date.

Flexibility:

• Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required.
• You may on occasion be required to adjust your hours of work to cover the business needs.

What you’ll bring:

• Hospitality background.
• Previous experience within an operational role.
• Strong administration skills with office management experience.
• Proficient in MS Office.
• Previous experience in Opera and Delphi.
• Knowledge of food & beverage.
• Excellent written and spoken English.
• Good organisational skills.
• Can work to deadlines within a pressurised environment.
• Takes initiative.
• Immaculate presentation.
• Ability to prioritise workload.
• Team player.
• Experience of taking minutes at meetings.

Job Location: United Kingdom