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- Tasks: Assist guests with reservations via phone and email, ensuring exceptional service.
- Company: Join the Dorchester Collection, renowned for extraordinary guest experiences and a supportive work culture.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, discounts, and world-class development opportunities.
- Why this job: Be part of a dynamic team that values creativity, passion, and collaboration in a fast-paced environment.
- Qualifications: Fluent in Italian and English, with excellent communication skills and a passion for hospitality.
- Other info: Shift-based hours; flexibility is key to meet our guests' needs.
The predicted salary is between 22700 - 35000 £ per year.
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.
What you'll get
- A salary of £28,389 plus monthly financial incentives
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Competitive Retirement Scheme
What you'll do
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:
- Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
- Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
- Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 - 22:00.
What you'll bring
All of our employees are ambassadors of our Vision, Values and culture. We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection. In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team. English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language. Native or proficient command of the Italian language, spoken and written, is a requirement. Eligibility to work in the UK is a requirement.
Who we are
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Reservations Specialist - Italian Speaking employer: Dorchester Hotel Ltd.
Contact Detail:
Dorchester Hotel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist - Italian Speaking
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly focusing on Passion, Personality, Respect, Working Together, and Creativity.
✨Tip Number 2
Brush up on your Italian language skills, especially in a customer service context. Being able to showcase your proficiency in both spoken and written Italian will set you apart from other candidates and show your commitment to providing excellent service to Italian-speaking guests.
✨Tip Number 3
Prepare for situational questions that assess your multitasking and prioritisation skills. Think of examples from your past experiences where you successfully managed multiple tasks under pressure, as this is crucial for a Reservations Specialist role.
✨Tip Number 4
Network with current or former employees of the Dorchester Collection. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reservations Specialist - Italian Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved reservations or hospitality. Emphasise your language skills, particularly your proficiency in Italian, as this is a key requirement for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of the importance of guest experiences. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples in your application that demonstrate your interpersonal skills. Highlight any experience you have in fast-paced environments where multitasking was essential.
Research the Company Culture: Familiarise yourself with Dorchester Collection's values of Passion, Personality, Respect, Working Together, and Creativity. Reflect these values in your application to show that you align with their culture and can contribute positively to their team.
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Showcase Your Language Skills
As a Reservations Specialist, you'll need to demonstrate your proficiency in both English and Italian. Be prepared to answer questions in both languages during the interview to showcase your fluency and comfort level.
✨Highlight Your Communication Skills
Excellent interpersonal skills are crucial for this role. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or addressing special requests.
✨Demonstrate Your Multitasking Ability
The role requires handling multiple tasks simultaneously in a fast-paced environment. Think of specific instances where you successfully managed competing priorities and how you maintained high service standards.
✨Emphasise Your Alignment with Company Values
Dorchester Collection values Passion, Personality, Respect, Working Together, and Creativity. Familiarise yourself with these values and prepare to discuss how you embody them in your work and interactions.
