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- Tasks: Assist guests with reservations and provide exceptional customer service.
- Company: Join the prestigious Dorchester Collection, known for excellence in hospitality.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, and exclusive discounts.
- Why this job: Become a part of a legendary team and develop your career in luxury hospitality.
- Qualifications: Fluent in Arabic and English, with strong communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 32000 £ per year.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Reservations Specialist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you’ll get:
- Annual salary of £28,389 plus monthly financial incentives
- Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full‑time employees
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
What you’ll do:
You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection. This will include processing all bookings via telephone and email and follow‑up activities related to reservations aspects, to ensure our guests receive nothing but the best experience. You’ll also need to be persuasive and engaging in order to close the sale over the phone and/or via email. Prioritisation is another key skill: as a reservations specialist, you will be skilled at multitasking and able to adapt in a fast‑paced environment in order to meet time of response targets. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reservations Specialist you’ll have the opportunity to bring these to life and continue to create our legacy. Dorchester Collection uses various systems in order to deliver the best service to our guests. Being able to quickly adapt to new technology is an essential part of this role.
The operational hours of work are shift‑based and may be subjected to change. These currently set as: Monday to Friday: 07:00 – 22:00 Saturday and Sunday: 08:00 – 20:00
What you’ll bring:
You’ll bring your unique personality and passion to the role and the team. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our office. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of Arabic, spoken and written, is also essential for this role to be able to communicate with our Arabic speaking guests from the Gulf region.
Who we are:
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Reservations Specialist - Arabic Speaking employer: Dorchester Hotel Ltd.
Contact Detail:
Dorchester Hotel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist - Arabic Speaking
✨Tip Number 1
Get to know the company inside out! Research Dorchester Collection and understand their values, culture, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests over the phone and via email, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your personality! The job description mentions the importance of passion and personality, so don’t be afraid to let your unique traits shine through during interviews. Be engaging and relatable – it’ll help you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us. Don’t miss out on your chance to join the Dorchester Collection family!
We think you need these skills to ace Reservations Specialist - Arabic Speaking
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see who you are beyond just your qualifications. Use a friendly tone and don’t be afraid to show your passion for the role.
Tailor Your Application: Make sure to customise your application for the Reservations Specialist position. Highlight your experience with customer service and any relevant skills, especially your proficiency in Arabic. This will help us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the best candidate for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Dorchester Collection family!
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Dorchester Collection and its values. Research their hotels, services, and what makes them stand out in the industry. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your Language Skills
As a Reservations Specialist, you'll need to communicate fluently in both English and Arabic. Be prepared to demonstrate your language skills during the interview. You might be asked to role-play a scenario where you assist an Arabic-speaking guest, so practice this beforehand!
✨Highlight Your Customer Service Experience
Think of specific examples from your past roles where you provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your ability to handle inquiries and close sales effectively.
✨Be Ready for Tech Talk
Since the role involves using various systems, brush up on your tech skills. Familiarise yourself with common reservation systems or software used in the hospitality industry. Being able to discuss your adaptability to new technology will impress the interviewers.
